Lindsey Taylor
Allegan,MI
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Care Technician
University of Michigan Health West Hospital
Wyoming MI
10.2024 - Current
- Monitored vital signs and reported changes to healthcare team promptly.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Supported patients with daily living activities, enhancing overall well-being.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records system.
- Followed infection control protocols to promote a safe care environment.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure scenarios.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Medical Assistant
Thornapple River Orthopedics
Caledonia, MI
04.2022 - 10.2024
- Assisted physicians with patient examinations and procedures to ensure efficient workflows.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Monitored inventory levels of medical supplies, ensuring timely replenishment to support clinical operations.
- Conducted preliminary assessments and vital sign checks, delivering comprehensive data for physician review.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Educated patients on post-operative care and rehabilitation protocols for improved recovery outcomes.
Patient Access Specialist
Mercy Health Tiffin Hospital
Tiffin, OH
08.2021 - 02.2022
- Managed insurance verification procedures, enhancing approval rates and reducing processing times.
- Streamlined appointment scheduling systems to improve patient flow and minimize wait times.
- Facilitated patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Trained new staff on patient access protocols, fostering a collaborative environment for optimal service delivery.
- Monitored and analyzed data trends related to patient access metrics, identifying areas for improvement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
High School Diploma -
Hopkins Highschool
Hopkins, MI05.2021
Skills
- Vital signs monitoring
- Patient observation
- Blood glucose testing
- Wound care
- Catheter care
- Specimen collection
- Infection control standards
- Medical equipment operation
- Patient positioning
- Basic patient comfort
- Patient education
- CPR certification
Certification
- CPCT/A - Patient Care Technician/Assistant
- BLS Certified
Timeline
Patient Care Technician
University of Michigan Health West Hospital
10.2024 - Current
Medical Assistant
Thornapple River Orthopedics
04.2022 - 10.2024
Patient Access Specialist
Mercy Health Tiffin Hospital
08.2021 - 02.2022
High School Diploma -
Hopkins Highschool