Lindsey Lane
Fair Haven,NJ
Summary
Dynamic leader with a proven track record at MURAL, excelling in customer experience strategy and digital transformation. Expert in building high-performing teams and fostering strategic partnerships, driving significant improvements in customer retention and satisfaction. Adept at data-driven decision making, I consistently deliver innovative solutions that enhance collaboration and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vice President, Customer Experience & Partnerships
Isometric Technologies (ISO) (Acquired by Triumph Financial)
07.2022 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- As part of the acquisition by Triumph Financial, ran the conversion of 100% of customers across two products into a joint product for the bank
Director, Partner Success
MURAL
02.2022 - 07.2022
- Built and led a world-class Partner Success team to address customer collaboration challenges.
- Managed strategic partnerships, including those with Microsoft and Microsoft Teams, to scale customer success initiatives.
- Focused on increasing customer retention, engagement, and satisfaction through tailored solutions.
Associate Director, Partners Success
MURAL
06.2021 - 02.2022
- Drove success across MURAL's strategic partnerships to help customers enhance collaboration and productivity.
Associate Director, Enterprise Transformation
MURAL
09.2020 - 05.2021
- Led enterprise customer success strategy for large enterprises, managing a team of Enterprise Transformation Managers.
- Developed and executed enterprise transformation programs, improving customer engagement and operational efficiency.
Manager, Enterprise Transformation
MURAL
01.2020 - 09.2020
- Managed and mentored a team dedicated to delivering MURAL's enterprise solutions.
- Worked cross-functionally to ensure deep customer insights informed MURAL's innovation process, improving customer outcomes.
Practice Lead, Senior Enterprise Transformation
MURAL
07.2019 - 01.2020
- Defined best practices for engaging enterprises and leading them through digital collaboration transformations.
- Created innovative initiatives such as Virtual MURAL Week to engage large enterprises.
- Managed 100% of Strategic Enterprise business
Enterprise Transformation Manager
MURAL
04.2018 - 01.2020
- Led workshops and webinars to onboard new customers and scale their collaboration practices.
- Fostered a customer-first culture and played a key role in developing success plans and customer journeys.
- Created detailed project plans, including timelines, milestones, resource requirements, and risk assessments, ensuring timely delivery of results.
Customer Success Manager
Teamable Software
01.2017 - 03.2018
- Managed post-sales activities for 30+ enterprise customers, ranging from $50k to $175k annually.
- Automated customer success processes, improving onboarding, implementation, and product rollouts.
- Developed a toolkit for running Diversity and Inclusion events at large organizations.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Partner Success Manager
Checkmate.io (acquired by TrustYou)
04.2015 - 12.2016
- Managed onboarding, configuration, training, and ongoing support for 50+ hotel partners.
- Led the acquisition transition to TrustYou, retaining 200+ accounts with 0% churn, including 4+ enterprise accounts.
Consultant
Deloitte Consulting
08.2011 - 04.2015
- Led data conversion and user experience efforts for SAP Project Management solutions for large financial and multinational food processing clients.
- Developed global SAP business solutions and process designs to optimize the sales process across multiple regions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Bachelor of Science in Engineering - Electrical Engineering, Systems Engineering
University of Pennsylvania
Philadelphia05-2011
Skills
- Leadership and management
- Strategic thinking
- Customer Experience Strategy
- Team building and motivation
- Data-driven decision making
- Digital Transformation
- Process Optimization
- Design Thinking
Certification
- Enterprise Design Thinking Practitioner (IBM)
- Enterprise Design Thinking Advocate (IBM)
- Lean Six Sigma Green Belt Certified
- SAP SD Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Vice President, Customer Experience & Partnerships
Isometric Technologies (ISO) (Acquired by Triumph Financial)
07.2022 - Current
Director, Partner Success
MURAL
02.2022 - 07.2022
Associate Director, Partners Success
MURAL
06.2021 - 02.2022
Associate Director, Enterprise Transformation
MURAL
09.2020 - 05.2021
Manager, Enterprise Transformation
MURAL
01.2020 - 09.2020
Practice Lead, Senior Enterprise Transformation
MURAL
07.2019 - 01.2020
Enterprise Transformation Manager
MURAL
04.2018 - 01.2020
Customer Success Manager
Teamable Software
01.2017 - 03.2018
Partner Success Manager
Checkmate.io (acquired by TrustYou)
04.2015 - 12.2016
Consultant
Deloitte Consulting
08.2011 - 04.2015
Bachelor of Science in Engineering - Electrical Engineering, Systems Engineering
University of Pennsylvania
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