Detail-oriented and adaptable individual with 5+ years of experience in customer-facing roles. Experienced with team leadership, workflow coordination, and multitasking in a fast-paced environment. Dedicated to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Mellow Mushroom
08.2024 - Current
Executing closing procedures, including locking entrances, verifying the shutdown of kitchen equipment, and ensuring the facility is cleaned and prepared for following day.
Batching and processing all credit card transactions, printing summary reports, and balancing all cash drawers with 100% accuracy.
Resolving customer complaints to maintain excellent dining experiences.
Coordinating schedules to ensure sufficient staffing.
Bartender
Mellow Mushroom
08.2021 - Current
Providing high-quality service and maintaining perfect order accuracy during peak hours.
Retaining customer satisfaction by establishing strong relationships with regular guests and accommodating customer requests.
Training all new hires on drink preparation, safety protocols, and sanitation procedures.
Balancing bar drawer each shift with zero discrepancies.
Homecare Worker
Joann Kelly
03.2020 - 08.2021
Maintained a clean and safe home for elderly client with dementia and prepared meals tailored to client's dietary restrictions.
Assisted with personal hygiene and medication intake, monitored levels, and reported changes to the family.
Created a routine with activities focusing on cognitive stimulation.