Lindsey Wilkinson
Springfield,MO
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Results-driven management professional with proven experience leading teams, optimizing operations, and delivering measurable business outcomes. Skilled in strategic planning, employee development, and process improvement. Known for strong communication, problem-solving abilities, and a hands-on leadership style that drives productivity and team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Airbag Recall Specialist
MarketSource (Stellantis)
Springfield, MO
07.2025 - Current
- As an Airbag recall specialist I identify, locate, and contact vehicle owners with outstanding, high-risk, or fatal airbag recalls to ensure repairs are completed. I personally perform field visits, educate owners on risks, overcome scheduling obstacles, and coordinate with dealers or mobile repair teams to close cases.
- Key Responsibilities
- Field Canvassing: Conducting face-to-face visits to homes or workplaces of affected owners to communicate recall dangers.
- Case Management: Tracking and closing recall cases, often using CRM tools like Salesforce.
- Customer Education: Educating owners on the safety risks of faulty airbags.
- Logistics Coordination: Scheduling repairs, coordinating with dealerships, or facilitating mobile, on-site repairs.
- Overcoming Objections: Addressing consumer hesitancy or distrust to ensure compliance.
- Investigation: Using databases and potentially tools like license plate scanning to locate current owners of older vehicles.
Retail Service Representative
Mattel, Inc.
Springfield, MO
10.2023 - 07.2025
- Experienced retail merchandiser with a demonstrated track record of enhancing store sales through strategic product placement and visually captivating displays. Proficient in analyzing consumer trends and utilizing data-driven insights to optimize inventory management.
Retail Merchandiser
MarketSource
Springfield, MO
07.2024 - 06.2025
- Conducted regular store visits to ensure compliance with brand guidelines and standards for product placement and signage
- Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales
Paraprofessional II
Springfield Public Schools
Missouri-Springfield, MO
03.2022 - 06.2023
- The role of the paraprofessional in special education is to work under the supervision of professional service provider to directly or indirectly assist and support in the provision of services to students with disabilities. The role and assignments of a paraprofessional are not defined by a particular student, setting or program but rather by students' needs as determined by the IEP.
- Supporting academic development:
- Carry out the instructional programs and lessons as developed by the supervising teacher in all learning environments
- Assist individual students or groups of students in performing activities initiated by the teacher
- Individually or in small groups, reinforce concepts and skills introduced by the teacher in all learning environments
- Keep students on task
- Implement assistive technology
- Implement accommodations indicated by the IEP (read tests aloud, take notes, enlarge materials, etc.) as directed by the special education teacher.
- Supporting social integration:
- Redirect behavior and implement behavior management plans
- Facilitate interaction between students with disabilities and classmate
- Teach and model strategies to peers about how to interact with the student with a disability.
- Support the development of communication skills
- Supporting functional skills:
- Assist the student with daily living skills and needs, such as eating, toileting, grooming, dressing, etc.
- Assist in transferring, positioning and mobility needs as directed by physical therapist, occupational therapist, or other special education or related service providers.
Third Key Manager/Eyewear Specialist
EyeMasters
Springfield, MO
01.2005 - 01.2006
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Trained and mentored new eyewear specialists and continued education to keep up with current technologies.
Assistant Store Manager
Pet Warehouse
Springfield, MO
01.2003 - 01.2005
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised in processing credit, debit, and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Personal Assistant/Loan Processor
Mortgage Masters
Springfield, MO
01.2001 - 01.2003
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Performed daily maintenance of loan applicant database.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
Education
No Degree - Substitute Teacher Certification
Frontline Education
Wayne, PAHigh School Diploma - undefined
Hillcrest High School
Springfield, MO05.2001
Skills
Glasses repair
Microsoft Word
Front desk
Special education
Zoom
Training associates
Special Education
Problem resolution
Cooking
Interviewing
Administrative experience
Attention to detail
Administrative support
Autism Experience
Customer relationship management
IOS
Customer service
Cash handling
Personal assistant experience
Early childhood education
Home care
Supervising experience
Merchandising
Supervision
Google Workspace
Store Management Experience
Personal Assistant Experience
Driving
Sales
Microsoft Excel
Developmental Disabilities Experience
Typing
English
Inventory management
Mentoring
Business operations
Cash register
Leadership
Retail Management
Clerical experience
Time management
Communication skills
Microsoft Office
Fittings
Office experience
Team management
Microsoft Powerpoint
Data imputation
Childcare
Caregiving
Computer skills
Banking
Operations management
Frames adjustment
POS Management
Google Docs
Public speaking
Store management
Conflict management
Special Needs
Marketing
Organization
Pricing
Organizational skills
Photography
Certification
- Driver's License
- Substitute Teaching Certification May 2022 to May 2026
- CPR Certification June 2023 to June 2025
- CPI Certification August 2022 to August 2023
Timeline
Airbag Recall Specialist
MarketSource (Stellantis)
07.2025 - Current
Retail Merchandiser
MarketSource
07.2024 - 06.2025
Retail Service Representative
Mattel, Inc.
10.2023 - 07.2025
Paraprofessional II
Springfield Public Schools
03.2022 - 06.2023
Third Key Manager/Eyewear Specialist
EyeMasters
01.2005 - 01.2006
Assistant Store Manager
Pet Warehouse
01.2003 - 01.2005
Personal Assistant/Loan Processor
Mortgage Masters
01.2001 - 01.2003
High School Diploma - undefined
Hillcrest High School
No Degree - Substitute Teacher Certification
Frontline Education