Lindsey Willard
Saint Pauls,NC
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Cape Fear Valley Medical Center
Fayetteville, NC
07.2023 - 09.2024
- Performed venipunctures on patients of all ages.
- Followed safety procedures when handling blood samples.
- Documented daily activities and collected specimens for laboratory tests.
- Collected, labeled, and stored blood samples according to established protocols.
Front Desk Receptionist
Mending Minds
Fayetteville, NC
03.2024 - 08.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Receptionist
Haymount Institute
Fayetteville, NC
08.2022 - 09.2023
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Receptionist
Total Rehab
Fayetteville, NC
02.2021 - 09.2021
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
Some College (No Degree) - Phlebotomy And RMA
Fayetteville Technical Community College
Fayetteville, NCSkills
- HIPAA Compliance
- Patient Identification
- Patient Communication
- Medical Records Handling
- Paperwork Processing
- Venipuncture
- Data Entry
- Specimen Labeling
Certification
Phlebotomist
Timeline
Front Desk Receptionist
Mending Minds
03.2024 - 08.2024
Phlebotomy Student
Cape Fear Valley Medical Center
07.2023 - 09.2024
Front Desk Receptionist
Haymount Institute
08.2022 - 09.2023
Front Desk Receptionist
Total Rehab
02.2021 - 09.2021
Phlebotomist
Some College (No Degree) - Phlebotomy And RMA
Fayetteville Technical Community College
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