Lindsey Wofford
Springfield,MO
Summary
Achieved recognition for outstanding performance with two promotions, leading to enhanced leadership roles. Successfully revitalized underperforming stores by boosting team efficiency and elevating customer service standards. Drove significant sales growth through strategic initiatives and effective team management.
Overview
22
22
years of professional experience
Work History
Caregiver/Personal Care Aide
Freedom Care
Springfield, MO
09.2024 - 09.2025
- Provided compassionate and attentive personal care for a family member, managing daily needs with dignity and professionalism.
- Executed frequent errands, appointments, and transportation coordination, demonstrating strong organizational and time management skills.
- Handled sensitive professional correspondence and communication with medical and external services on the client’s behalf.
Cashier/Stock Associate
Git n Go
Springfield, MO
01.2017 - 11.2017
- Managed all open and close procedures, ensuring the business was ready for daily operations, including till reconciliation and station setup.
- Handled money and payment processing with high accuracy, adhering to established cash management procedures.
- Provided high-quality customer service, addressing inquiries and ensuring a positive shopping experience.
- Managed and organized floor stock, handled pricing duties, and maintained cleanliness (janitorial duties) to ensure a safe and professional environment.
Delicatessen Associate/Supervisor
Price Cutter
Springfield, MO
03.2015 - 09.2016
- Provided high-level customer service and product knowledge to customers, handling special orders and addressing product inquiries with a focus on satisfaction.
- Managed department inventory and supply orders, ensuring adequate stock of fresh items while minimizing waste and spoilage.
- Performed Supervisor duties as assigned, including opening and closing the deli counter, cash management, and delegation of tasks to co-workers.
- Maintained strict adherence to all food safety and sanitation standards (including janitorial duties) to ensure a safe and appealing work environment.
Store Manager/Car Loans
Mid-American Title Loans
Springfield, MO
06.2009 - 08.2013
- Managed all daily store operations, including opening, closing, marketing, and the full Profit & Loss (P&L) statement, ensuring compliance with federal lending regulations.
- Handled delinquent accounts, including collection calls, negotiating settlements, processing write-offs, managed Collection Calls, bankruptcies, as well as Repossessions.
- Provided high-level customer service for personal car title loans and other financial products, handling money and performing check writing.
- Successfully promoted twice due to superior performance, moving from Appraiser to Store Manager and leading new teams.
Lead Preschool Teacher
Our World
Springfield, MO
09.2006 - 05.2009
- Developed and executed comprehensive daily lesson plans and activities for a classroom of young children, fostering social, emotional, and cognitive development.
- Managed all classroom logistics, including opening, closing, and maintaining a clean, safe, and organized learning environment.
- Established and maintained effective parent-teacher communication through regular meetings and detailed progress reports.
- Performed necessary office administration and paperwork to support the center's overall operations.
Customer Service Associate/Cashier
Walmart
Springfield, MO
04.2003 - 09.2006
- Recognized by management for strong leadership skills, and was entrusted with training new employees on customer service standards.
- Provided friendly and efficient customer service at the main service desk, accurately handling all returns, exchanges, and complex transactions.
- Managed high-volume inbound phone calls, directing customers to appropriate departments or resolving general inquiries.
Education
High School Equivalency Diploma (GED) - undefined
Marshfield, MissouriSkills
- Management & Finance
- Customer Service & Relations
- Administrative & Technical P&L Management
- Conflict Resolution
- Microsoft Office Suite (Word, Excel)
- Financial Reconciliation
- Office Administration
- Providing empathetic customer support in high-volume environments
- Guest Relations & Service
- POS Systems & Cash Handling
- Collection Management
- Active Listening
- Scheduling & Calendar Management
- Team Leadership & Training
- Lease Agreements
- Invoicing & Accounts Payable
- Inventory Control
- Multi-Tasking
- Data Entry & Filing
- Critical thinking
- Professional telephone demeanor
- Merchandise orders and exchanges
- Account management
- Account updating
- Multi-line phone systems
- Call center operations
- Administrative and office support
- Document and records management
- Understanding customer needs
- Issue and complaint resolution
- Decision-making
- Time management
Additional Information
You are a Dedicated and Detail-Oriented Professional with a strong blend of expertise across administration, client relations, and leadership.
You are proficient in Office Administration, managing complex operations that include scheduling, accounts payable, invoicing, and contract management (such as lease agreements). Your skills extend to providing exceptional Customer and Guest Service across diverse environments, utilizing strong communication, active listening, and problem-solving abilities. You have consistently demonstrated leadership and a strong work ethic, making you highly adept at multi-tasking, driving efficiency, and quickly mastering new processes.
#TripleCheck
Timeline
Caregiver/Personal Care Aide
Freedom Care
09.2024 - 09.2025
Cashier/Stock Associate
Git n Go
01.2017 - 11.2017
Delicatessen Associate/Supervisor
Price Cutter
03.2015 - 09.2016
Store Manager/Car Loans
Mid-American Title Loans
06.2009 - 08.2013
Lead Preschool Teacher
Our World
09.2006 - 05.2009
Customer Service Associate/Cashier
Walmart
04.2003 - 09.2006