Lindsey Young
Des Moines,IA
Summary
Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Child Support Services
Ankeny, IA
10.2023 - Current
- Perform mathematical calculations for obligations and balance computations
- Provide complete and accurate program information when dealing with internal and external customers
- Represent the Department in a professional cooperative manner
- Interact with employees and customers in a well quality customer service manner
- Accurately enter,retreive,file,generate forms, and correct information in ICAR and various systems
- Follow instructions amd directives
- Comprehend and adhere to provisons in Code of IOWA.
Senior Fraud Specialist
Wells Fargo
West Des Moines, IA
12.2022 - Current
- Conducting research on Wells Fargo complaints regarding financial accounts
- Authenticate customer's financial accounts
- Work with customers and merchant or Third Party to resolve disputes
- Investigate and verify information provided/discovered
- Initiate Chargeback requests based of various regulations
- File arbitration processes through Visa and Mastercard services.
Pre-Sales Representative
Biberk
Des Moines, IA
06.2022 - 09.2022
- Verify customer profile
- Complete outbound calls/tasks
- Weekly team huddles
- First contact for potential customers for business insurance needs
- Initial underwritings/screening
Research/Remediation Analyst
Wells Fargo/Aerotek
Des Moines, IA
02.2021 - 05.2022
Account Coordinator
LMC insurance
Des Moines, IA
03.2020 - 08.2020
- Maintain Commercial policies for multiple clients
- Create certificates and evidence of insurance
- Handle Correspondence
- Strong Communication w/ clients
- Process endorsements of all kinds
Virtual Sales Representative
Metlife Auto and Home
Des Moines, IA
05.2018 - 02.2020
- Currently a Virtual Insurance sales representative for personal lines insurance
- Working from home, maintaining rapport with customers, finding and fulfilling their insurance needs
- Handle applications, processing, first hand underwriting, marketing leads, and maintaining customer relationships for long term customers.
Underwriting Assistant
American Enterprise Insurance
Des Moines, IA
09.2017 - 12.2017
- Complete medical terminology
- Assistant applicants with phone interviews reviewing medical history and prescription medications
- Provide research and risk analysis
- Advise underwriters of decision per medical screenings
- Assist underwriters w/ other tasks as needed
Financial Crimes Specialist
WELLS FARGO
Des Moines, IA
05.2017 - 09.2017
- Conducting research on Wells Fargo complaints regarding bank accounts
- Authenticate customer accounts
- Work with customers and merchant or Third Party to resolve disputes
- Initiate Chargeback requests based of various regulations
- File arbitration processes through Visa and Mastercard services.
Insurance Agent
NATIONWIDE INSURANCE
Des Moines, IA
03.2015 - 03.2017
- Sell various types of insurance policies to customers on behalf of the insurance company, including automobile, power sports, property insurance or specialized policies such as inland marine, and dwelling fire
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Calculate premiums and establish payment method
- Sell the value in the products that will protecting the new members and cross sell multiple policies to fit the members assets.
Phone Screener
Nationwide Insurance
06.2014 - 03.2015
- First contact for potential Nationwide customers by outbound calls to internet inquiries
- Persuade abandoned insurance prospects speak with licensed agents to see what Nationwide can offer
- Chosen to assist with special projects such as assisting with inbound calls for the "no play" states
Customer Service Representative
Iowa Medicaid
Des Moines, IA
10.2013 - 12.2014
- Confer with customers by telephone to provide information about products or services, take or enter
- IT issues, submit applications for Medicaid, assist caseworkers with application issues
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Ensure the members understand the coverage under Iowa Medicaid and how it will benefit them
Research executive
- Office complaints for various accounts and reasons
- Provide resolutions via email, physical mail
- Ensure account accuracy and search for bank errors
- Professional communication
- Conducting research on Wells Fargo complaints regarding bank accounts
- Will be performing an investigation on a customer complaint and identifying issues
- I
- Will work with internal players to get resolution for customer complaint
- Expected to ID trends, provide feedback and report back to party submitting complaint.
Education
Associate - Business Law
Des Moines Area Community College
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Kaplan University
Skills
UNDERWRITINGundefined
Timeline
Administrative Assistant
Child Support Services
10.2023 - Current
Senior Fraud Specialist
Wells Fargo
12.2022 - Current
Pre-Sales Representative
Biberk
06.2022 - 09.2022
Research/Remediation Analyst
Wells Fargo/Aerotek
02.2021 - 05.2022
Account Coordinator
LMC insurance
03.2020 - 08.2020
Virtual Sales Representative
Metlife Auto and Home
05.2018 - 02.2020
Underwriting Assistant
American Enterprise Insurance
09.2017 - 12.2017
Financial Crimes Specialist
WELLS FARGO
05.2017 - 09.2017
Insurance Agent
NATIONWIDE INSURANCE
03.2015 - 03.2017
Phone Screener
Nationwide Insurance
06.2014 - 03.2015
Customer Service Representative
Iowa Medicaid
10.2013 - 12.2014
Research executive
Associate - Business Law
Des Moines Area Community College
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Kaplan University
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