Bethany Rowan
Idabel
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Choctaw Nation of Oklahoma
Hugo, OK
- Current
- Directing communications between colleagues and customers, answering phone calls, and taking message.
- Managing calendars, scheduling appointments and meetings, and coordinating travel arrangements
- Drafting and editing documents, preparing meeting agendas, and updating databases and spreadsheets
Assistant Manager
Advance America
Idabel, OK
09.2020 - Current
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Met with applicants to obtain information for loan applications and to answer questions about the process
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customer over the phone, email, and in person
- Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
- Perform and document collection calls, field visits, and any other approved collection activities.
Customer Account Manager
Aaron’s
Idabel, OK
08.2024 - 02.2025
Loan Officer
Banner Finance
Idabel, OK
06.2019 - 07.2020
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Met with applicants to obtain information for loan applications and to answer questions about the process.
Sales Associate
Choctaw Nation
Idabel, OK
06.2018 - 05.2019
- Started as a sales associate and worked my way up to supervisor.
Cage Cashier
Selling or Influencing Others
Broken Bow, OK
02.2016 - 05.2017
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Prepare merchandise for purchase or rental
- Answer questions regarding the store and its merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Place special orders or call other stores to find desired items
- Clean shelves, counters, and tables
- Performing for or Working Directly with the Public
- Selling or Influencing Others
- Getting Information
- Establishing and Maintaining Interpersonal Relationships
- Making Decisions and Solving Problems
- Communicating with Supervisors, Peers, or Subordinates
- Handling and Moving Objects
- Judging the Qualities of Things, Services, or People
- Monitor Processes, Materials, or Surroundings
- Processing Information
- Thinking Creatively
- Assisting and Caring for Others
- Performing General Physical Activities
- Interpreting the Meaning of Information for Others
- Communicating with Persons Outside Organization
- Training and Teaching Others
- Coaching and Developing Others
- Experience with: Cash registers
Sales Associate
Interacting With Computers
Idabel, OK
10.2014 - 02.2016
- Follow all gaming regulations
- Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons
- Maintain confidentiality of customers' transactions
- Provide customers with information about casino operations
- Provide assistance in the training and orientation of new cashiers
- Performing for or Working Directly with the Public
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Documenting/Recording Information
- Interacting With Computers
- Establishing and Maintaining Interpersonal Relationships
- Evaluating Information to Determine Compliance with Standards
- Monitor Processes, Materials, or Surroundings
- Communicating with Persons Outside Organization
- Handling and Moving Objects
- Training and Teaching Others
- Judging the Qualities of Things, Services, or People
- Assisting and Caring for Others
- Interpreting the Meaning of Information for Others
- Analyzing Data or Information
- Coaching and Developing Others
- Controlling Machines and Processes
- Provide Consultation and Advice to Others
- Experience with: Desktop computers
Supervisor
Interacting With Computers
Idabel, OK
10.2014 - 02.2016
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
- Issue receipts, refunds, credits, or change due to customers
- Supervise others and provide on-the-job training
- Greet customers entering establishments
- Sort, count, and wrap currency and coins
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Answer incoming phone calls
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Process merchandise returns and exchanges
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Performing for or Working Directly with the Public
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
- Communicating with Persons Outside Organization
- Training and Teaching Others
- Processing Information
- Assisting and Caring for Others
- Selling or Influencing Others
- Making Decisions and Solving Problems
- Performing General Physical Activities
- Evaluating Information to Determine Compliance with Standards
- Handling and Moving Objects
- Coordinating the Work and Activities of Others
- Resolving Conflicts and Negotiating with Others
- Coaching and Developing Others
- Inspecting Equipment, Structures, or Material
- Interacting With Computers
- Developing and Building Teams
- Documenting/Recording Information
- Provide Consultation and Advice to Others
- Experience with: Cash registers
Shift Manager
Interacting With Computers
Broken Bow, OK
05.2011 - 05.2014
- Enforce safety and sanitation regulations
- Confer with other supervisors to coordinate operations and activities within or between departments
- Inspect materials, products, or equipment to detect defects or malfunctions
- Communicating with Supervisors, Peers, or Subordinates
- Monitor Processes, Materials, or Surroundings
- Organizing, Planning, and Prioritizing Work
- Coordinating the Work and Activities of Others
- Making Decisions and Solving Problems
- Coaching and Developing Others
- Training and Teaching Others
- Resolving Conflicts and Negotiating with Others
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Thinking Creatively
- Communicating with Persons Outside Organization
- Performing for or Working Directly with the Public
- Experience with: Desktop computers
Education
High School Diploma - undefined
Broken Bow High School
Broken Bow, OK05.2012
Skills
- Shift Management
- Loan Officer Experience
- Customer Service
- Typing
- Sales Experience
- Supervising Experience
- Loan Origination
- Office Experience
- Assistant Manager Experience
- Management
- Office Management
- Marketing
- Financial Services
- Cash handling
- Organizational skills
- Cash register
- Financial services
- Lending
- Loan processing
- Data entry
- Administrative Experience
- Underwriting
- Microsoft Outlook
- Credit Analysis
Timeline
Customer Account Manager
Aaron’s
08.2024 - 02.2025
Assistant Manager
Advance America
09.2020 - Current
Loan Officer
Banner Finance
06.2019 - 07.2020
Sales Associate
Choctaw Nation
06.2018 - 05.2019
Cage Cashier
Selling or Influencing Others
02.2016 - 05.2017
Sales Associate
Interacting With Computers
10.2014 - 02.2016
Supervisor
Interacting With Computers
10.2014 - 02.2016
Shift Manager
Interacting With Computers
05.2011 - 05.2014
Administrative Assistant
Choctaw Nation of Oklahoma
- Current
High School Diploma - undefined
Broken Bow High School