KIERRA THOMAS
Baytown,TX
Summary
Detail-oriented Administrative Assistant experienced in managing customer relations and thriving in fast-paced environments. Delivered quality work through effective communication and teamwork, while demonstrating resilience and strong multitasking abilities. Committed to continuous learning and achieving organizational goals.
Overview
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Administrative Assistant
Baystar Plant
Pasadena, Texas
04.2026 - Current
- Coordinated incoming calls, mail, and visitor reception for Baystar Plant
- Maintained records, files, and document control systems
- Organized office supplies, forms, and plant administrative materials
- Placed traffic cones, signs, and barriers to ensure safety during lane closures.
- Communicated traffic changes with crew members and supervisors.
Forklift Operator/Material Handler
webstraunt store
Baytown, TX
10.2024 - 07.2025
Unarmed Security Officer
Allied Universal
Baytown, TX
09.2023 - 10.2024
- Reported security findings to ensure timely response by relevant stakeholders.
- Patrolled Allied Universal client sites, identifying and documenting security concerns to enhance safety.
- Monitored entrances, exits, and visitor access control points to maintain secure environment.
- Observed and reported findings to relevant stakeholders.
Stock Associate/Sales Associate
Harbor Freight Tools USA
Baytown, TX
04.2022 - 09.2023
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and check the store system for merchandise at other sites.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased store revenue by recommending accessories and related purchases to enhance customer selections.
- Converted casual shoppers into customers by leveraging product knowledge and offering tailored solutions to meet needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Attended monthly sales meetings and quarterly sales training.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Prepared merchandise for sales floor by accurately pricing and tagging items to ensure proper inventory management.
- Executed full sales cycle from lead processing to closing, contributing to increased sales and customer satisfaction.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service Associate
H-E-B-Mid County
02.2020 - 02.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved billing and payment issues according to guidelines, effectively managing disputes.
- Cross-trained associates in various roles to enhance team flexibility. and provided backup support for organizational leadership.
- Cross-trained team members to perform various roles, enhancing operational efficiency.
- Trained and supported new associates, enhancing their ability to deliver high-quality customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces. Custodial experience.
Education
Associate of Applied Science - Business Administration And Management
Lee College
Baytown, TX 08.2023 - 05.2025
Skills
- Office administration
- Administrative support
- Document management
- File management
- Office supply management
- Customer service
- Customer inquiry handling
- Customer relationship management
- Cash handling
- Cash register
- Order fulfillment
- Order picking
- Sales
- Sales training
- Sales reporting
- Time management
- Multitasking skills
- Typing
- Word processing
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Computer skills
- Technical Proficiency
- Computer proficiency
- Computer operation
- Windows
- Search engines
- Database management
- Data entry
- Document review
- Communication skills
- Attention to detail
- Training new hires
- Supervising experience
- Team management
- Staff onboarding
- Decision making
- Negotiation
- Crisis management
- Risk assessment
- Workplace violence investigations
- Theft investigations
- Patrolling
- Security monitoring
- Surveillance operations
- Patient interaction
- Patient monitoring
- Hospitality
- Grocery store
- Shift management
- Operational planning
- Process improvement
- Clerical tasks
- Custodial experience
- Moving
- Materials handling
- Shipping & receiving
- Forklift
- Pallet jack
- Two-way radio
- Inventory management
- Stocking
- Stockroom organization
- Stockroom Upkeep
- POS operations
- Restock Shelves
- Office maintenance
- Meeting coordination
- Technical Proficiency
- English
- Writing ability
- Human resources
- Cooking
- Industrial equipment
- Ethernet
- Front desk
- Distribution center
- Mobile devices
- Pricing
- Warehouse experience
- Staff onboarding
- Two-way radio
- Organizational skills
- Operational planning
- Patient monitoring
- Security monitoring
- Crisis management
- Clerical tasks
- Writing ability
- Administrative experience
- Packaging
- Computer proficiency
- Office administration
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
CNA Present, Driver's License, Guard Card, TWIC Card December 2029, AED Certification, First Aid Certification, Non-CDL Class C, Class D Security, Armed Security License, PERC Card
Languages
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Baystar Plant
04.2026 - Current
Forklift Operator/Material Handler
webstraunt store
10.2024 - 07.2025
Unarmed Security Officer
Allied Universal
09.2023 - 10.2024
Associate of Applied Science - Business Administration And Management
Lee College
08.2023 - 05.2025
Stock Associate/Sales Associate
Harbor Freight Tools USA
04.2022 - 09.2023
Customer Service Associate
H-E-B-Mid County
02.2020 - 02.2023