Lindsey M. Jones
Petoskey,USA
Summary
Detail-oriented individual with a knack for communication, a positive attitude and commitment to continuous learning and growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Front Desk
Wyndham Hotel(s)
Petoskey, MI
03.2025 - Current
- Managed guest issue reporting process by liaising with housekeeping and maintenance personnel to ensure timely responses.
- Executed front desk operations by welcoming guests, processing registrations, and assigning appropriate rooms.
- Oversaw reservation processes to guarantee timely confirmations. Managed all aspects of reservation logistics to enhance customer satisfaction. Directed efforts to streamline reservation procedures and ensure accuracy.
- Conducted thorough reviews of financial and transactional data to maintain integrity and compliance.
Independent contractor-Personal Shopper
Instacart
Various Locations, MI
06.2024 - Current
- Conducted thorough picking and packing of grocery items, prioritizing order accuracy and following detailed customer guidelines for substitutions and bagging.
- Managed customer interactions through the app, confirming orders, responding to inquiries, and resolving issues to maintain high levels of customer satisfaction.
- Implemented strategic time management and route optimization to enhance delivery speed and operational efficiency.
- Implemented solutions for out-of-stock challenges, ensuring uninterrupted service and customer loyalty.
Medical Assistant
McLaren Central
Petoskey, MI
10.2023 - 07.2024
- Performed detailed patient evaluations, recording medical data and vital statistics, including weight and height, for clinical accuracy.
- Maintained detailed medical records by inputting patients' vital statistics and test results for effective healthcare management.
- Executed thorough cleaning and arrangement of treatment rooms, facilitating efficient and effective patient examinations.
- Administered medical attention and provided emotional support, enhancing overall care for coworkers and patients.
- Analyzed physical health indicators of patients to support accurate diagnosis and effective treatment planning.
Housekeeping Supervisor
MasterCorp
Boyne Falls, Michigan
02.2023 - 05.2023
- Managed daily activities of housekeeping staff, ensuring adherence to established protocols and efficient workflow.
- Administered inventory control for linens and supplies to ensure operational efficiency.
- Performed systematic inspections of units, confirming cleanliness and officially marking them as prepared for guest use.
- Monitored compliance with safety regulations and procedures to promote workplace safety.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
Barista
Starbucks
Gaylord, Michigan
03.2021 - 08.2021
- Crafted high-quality, handcrafted beverages with attention to detail.
- Studied coffee characteristics and product offerings to effectively guide customers in their purchasing decisions.
- Proactively identified and addressed customer needs.
- Executed stock replenishment procedures to guarantee product availability at the beginning and conclusion of each shift.
- Conducted regular inspections to uphold cleanliness and organization standards set by Starbucks.
Certified Nursing Assistant
Visions For Your Community Mental Healthcare Agency
Gaylord, Michigan
01.2021 - 08.2021
- Recorded detailed observations of care conditions, noting progress and any arising problems.
- Collaborated with supervisor or case manager to review and discuss critical observations.
- Provided assistance to clients in daily living activities, promoting independence and quality of life.
- Arranged and provided reliable transportation for clients to medical appointments, procedures, and various recreational outings.
- Oversaw medication administration and treatment protocols according to established schedules.
Store Manager
Bridge Street Wine and Spirits
Charlevoix, Michigan
10.2019 - 01.2020
- Reviewed financial statements and activity reports to evaluate goal achievement and pinpoint areas for cost reduction.
- Developed staff schedules and delegated specific responsibilities to enhance operational efficiency.
- Evaluated supplier operations to ensure timely provision of necessary goods and services while adhering to budgetary guidelines.
- Executed payroll operations to ensure timely issuance of paychecks and detailed statements of earnings and deductions.
- Executed wage computation and deduction entry into computer databases for payroll management.
- Streamlined new employee onboarding by efficiently processing paperwork and entering data into payroll system. Facilitated accurate payroll management through timely input of employee information and documentation. Achieved seamless onboarding experience by maintaining organized records for new hires in payroll system.
Certified Nursing Assistant
Kalkaska Memorial Health Center
Kalkaska, Michigan
09.2017 - 03.2018
- Responded promptly to call lights, ensuring prioritization of patient safety and satisfaction.
- Executed proper application of clean dressings and support bandages to ensure patient comfort and care continuity.
- Evaluated patient dietary restrictions, food allergies, and preferences to ensure compliance with nutritional guidelines.
- Tracked and recorded vital signs to support patient care and facilitate timely interventions by charge nurse.
- Utilized proficiency in EMR software to streamline patient information retrieval and documentation.
Direct Care Worker
Spectrum Community Services
Gaylord, Michigan
06.2015 - 08.2017
- Facilitated ambulation and personal hygiene support to ensure optimal patient care and dignity.
- Engaged in comprehensive case reviews, consulting with clients and care teams to evaluate needs and develop plans for ongoing services or discharge.
- Provided individualized support to clients with diverse needs, enhancing daily living skills and overall well-being.
Education
General Studies -
Gaylord High School
Gaylord, MICNA Courses - undefined
Northern Michigan Health Care Training Center
Traverse City, MISkills
- Team management
- Proficient in EMR software
- Crafting specialty beverages
- Patient vital signs monitoring
- Cleaning/housekeeping
- Organizational strategy development
- Proficient in QuickBooks
- Experienced with accounting software tools
- Payroll processing
- Medication administration
- Patient discharge coordination
- Detail-oriented data management
- ServSafe
- Payroll oversight
- Cognitive support
- Hoyer lift proficiency
- Palliative care expertise
- Nutritional meal preparation
- Operational housekeeping oversight
- Memory care expertise
- Home-based patient care
- Clinical nursing proficiency
- MAR/TAR
- Proficient in EMAR systems
- Experience with PointClickCare
- Experience with EClinicalWorks
- Experienced with QuickMAR software
- Cerner proficiency
- Experienced with PowerChart software
- Prior approval coordination
- Post-operative care
- Medical Assisting
- Proficient in orthopedic techniques
- Skilled in safe cast removal
- Efficient appointment management
- Suture removal expertise
- Proficient in Synxis software
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Problem resolution
Timeline
Front Desk
Wyndham Hotel(s)
03.2025 - Current
Independent contractor-Personal Shopper
Instacart
06.2024 - Current
Medical Assistant
McLaren Central
10.2023 - 07.2024
Housekeeping Supervisor
MasterCorp
02.2023 - 05.2023
Barista
Starbucks
03.2021 - 08.2021
Certified Nursing Assistant
Visions For Your Community Mental Healthcare Agency
01.2021 - 08.2021
Store Manager
Bridge Street Wine and Spirits
10.2019 - 01.2020
Certified Nursing Assistant
Kalkaska Memorial Health Center
09.2017 - 03.2018
Direct Care Worker
Spectrum Community Services
06.2015 - 08.2017
CNA Courses - undefined
Northern Michigan Health Care Training Center
General Studies -
Gaylord High School