Open To Work
Lindsy Thompson
El Cajon,CA
Work Preference
Summary
Results-driven Lead Server and Catering Manager with over 15 years in high-volume dining and event coordination. Expertise in customer service, conflict resolution, and team motivation to deliver exceptional guest experiences. Comprehensive knowledge of cuisine and food pairings enhances service quality and client satisfaction. Committed to maximizing table turnover while maintaining high service standards.
Overview
16
16
years of professional experience
Work History
Lead Server / Catering Manager
Descanso Junction Restaurant
Descanso, CA
10.2010 - Current
- Provided exceptional service to high volume of daily customers.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Resolved customer complaints with professionalism and empathy.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed dining area to ensure guest satisfaction and comfort.
- Oversaw server schedules and shift assignments for optimal coverage.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Ensured all food orders were accurate and delivered promptly to customers' tables.
Burkhead Criminal Defense
Jason Burkhead
San Diego, California
04.2024 - 08.2025
- Coordinated client assessments and developed personalized care plans to meet individual needs and goals.
- Managed case documentation and maintained accurate client records.
- Facilitated communication between clients and service providers.
- Monitored client progress and adjusted care plans.
- Collaborated with community resources to enhance service delivery.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Provided referrals to appropriate health care providers or other community resources.
- Compiled detailed reports on cases and submitted them to supervisors for review and decision-making.
- Guided individuals through eligibility process for available benefits.
Education
High School Diploma -
Mountain Empire High School
Pine Valley, CA06-2012
Skills
- Event coordination
- Customer service
- Guest relations
- Quality assurance
- Quality control
- High volume dining
- Attention to detail
- Conflict resolution
- Problem solving
- Effective communication
- Team motivation
- High volume dining
Timeline
Burkhead Criminal Defense
Jason Burkhead
04.2024 - 08.2025
Lead Server / Catering Manager
Descanso Junction Restaurant
10.2010 - Current
High School Diploma -
Mountain Empire High School