Lindy DeFrank
Port Clinton,OH
Summary
Motivated professional with a strong work ethic and adaptability. Expertise in food safety compliance and customer service excellence. Proven ability to build effective teams and implement operational strategies that enhance brand compliance and customer satisfaction.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Food, Beverage, and Operation manager
The Commodore Perry Travel Plaza/ Applegreen
Clyde, Ohio
01.2019 - Current
- Responsible for the daily operations of eight stores in the food court: Starbucks, Burger King, Auntie Ann’s, Einstein’s, Sbarro, Dunkin’ Donuts, Panda Express, and Baskin-Robbins.
- Supervise the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts, or stores.
- Maintains a working knowledge of all applicable brand standards, landlord lease agreements, and all procedures and protocols to maximize brand, landlord, and labor relations.
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
- Maintains an in-depth understanding of federal, state, and local sanitation, safety, and health standards, including new COVID procedures.
- OSHA compliance.
Underwriter
Symmetry
Cedar Rapids, Iowa
09.2024 - 03.2025
- Evaluated insurance applications to assess risk and determine coverage eligibility.
- Analyzed financial statements to gauge applicant's creditworthiness and stability.
- Collaborated with agents to clarify underwriting guidelines and address policy inquiries.
- Educated clients about policy options and coverage limits through consultations.
- Monitored industry trends to adjust underwriting criteria based on market changes.
- Maintained detailed records of underwriting decisions and processes.
General Manager
Wendy’s
Port Clinton, Ohio
01.2004 - 12.2019
- Hire, train, and schedule staff to meet company policy and customer expectations.
- Manage and record sales and expenses, and complete deposit drops and bank pickups.
- Assist other Wendy's locations, training and developing employees, and meeting franchise guidelines.
- Oversee operations, making scheduling and staffing adjustments as needed to ensure effective use of resources.
- Implement cost-saving strategies where possible, and also perform public relations/marketing programs.
- Responsible for overseeing all restaurant operations, including hiring and firing staff, purchasing food, supplies, and equipment, and dealing with suppliers and vendors.
Education
Culinary - Hotel, Resort And Restaurant Management
EHOVE
Milan, OH06-2016
Skills
- Inventory management
- Food safety compliance
- Cost control strategies
- Vendor negotiation
- Staff scheduling
- Customer service excellence
- Performance metrics analysis
- Sales forecasting techniques
- Brand compliance oversight
- Employee training programs
- Problem solving skills
- Effective communication
- Team building initiatives
- Conflict resolution strategies
- Sanitation standards adherence
- Time management skills
- Food presentation techniques
- Service delivery management
- Ordering supplies efficiently
- Table management expertise
- Nutrition awareness education
- Food and beverage operations management
- Delegating tasks effectively
- Critical thinking abilities
- Building maintenance oversight
- Multitasking proficiency
- ServeSafe certification holder
- Staff training development programs
Certification
ServSafe
Timeline
Underwriter
Symmetry
09.2024 - 03.2025
Food, Beverage, and Operation manager
The Commodore Perry Travel Plaza/ Applegreen
01.2019 - Current
General Manager
Wendy’s
01.2004 - 12.2019
Culinary - Hotel, Resort And Restaurant Management
EHOVE