As a loyal and dedicated Trial Court employee for more than 35 years, Probation Operations Supervisor II for 4 years, Sessions Clerk for 13 years, and previously a Case Coordinator, I've continued to demonstrate commitment to excellence, ethics and confidentiality. Thorough knowledge of state statutes, court procedures and policies, legal documents and terminology, laws, and functions of the court. Thorough knowledge of the rules, practices, and procedures pertaining to the work unit supervised. Experience training and supervising personnel, processing cases from start to finish, entering all information into Mass Courts, including more complex case type processing. I believe my experience as a Probation Operation Supervisor, Sessions Clerk II and Case Coordinator, will enable me to be a great candidate for the Assistant Clerk Magistrate position.
Hi, I’m
LіћёѦ Hюѐѧђљю
Windsor,MA
Summary
Overview
36
years of professional experience
Work History
Berkshire Superior Court Probation
Probation Operations Supervisor II
07.2021 - Current
Job overview
- Responsible for supervising major work unit within Berkshire Superior Court Probation Office
- Responsible for providing service to the public and other individuals with business with the court consistent with policies on confidentiality
- Supervise all case processing and data entry activities within the work unit, including the preparation of record entries, notices, trial lists, and various dockets
- Provide supervision and direction to subordinate staff and coordinate work flow within the office, including distributing work, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems within the office
- Supervise the development and implementation of training programs
- Serve as a liaison between the work unit and other offices and outside agencies for distribution and collection of information to resolve operational issues
- Provide customer service to attorneys, litigants, law enforcement personnel, and the general public
- Serve as a point of contact for information concerning cases processed within the work unit and am capable of responding to any inquiry within established guidelines
- Use specialized communication skills in performing these duties
- Develop and
Juvenile Court
Case Coordinator
03.2006 - 01.2007
Job overview
- Supervised sub-unit within Clerk's Office
- Trained staff in Clerk's Office
- Coordinated case processing functions within Clerk's office
- Coordinated work flow, provided technical assistance, answered questions, and resolved problems and determined actions to be taken
- Coordinated scheduling and calendaring of cases and hearings, prepared and sent notices to parties, exercised judgment on rescheduling of matters within established guidelines
- Ensured that cases were prepared and ready for court sessions or hearings, attended court or hearings to provide technical assistance and record dispositions
- Provided customer service to attorneys, litigants, law enforcement personnel, and general public
- Served as point of contact for information concerning cases processed within office and responded to any inquiry within established guideline
- Used specialized communication skills in performing these duties
- Coordinated collection and reporting of statistics concerning cases processed
- Served as backup to higher levels
- Performed duties of lower level series as required
Berkshire Superior Court Probation
Probation Case Specialist
06.1993 - 02.2006
Job overview
- Provided customer service to attorneys litigants, law enforcement personnel, and general public
- Served as resource for handling of particular functions, including answering questions and assisting in resolving problems
- Prepared variety of notices, documents and correspondence requiring detailed knowledge of applicable terminology, rules and procedures
- Assisted in researching open cases to determine their status and to determine further action to be taken
- Performed administrative support including preparing documents for supervisor's review and signature, typing documentation, appointment calendar and maintained files
- Identified individuals who were behind in payments, researched payment histories and maintained files
- Trained staff in use of word processing and other software applications
- Provided regular assistance and coordination to personnel assigned to courtroom
- Served as backup to supervisor and performed all other related duties as required
Berkshire Probate and Family Court
Procedures Clerk
05.1989 - 06.1993
Job overview
- Provided customer service to attorneys litigants, law enforcement personnel, and general public
- Assisted public with questions regarding information concerning cases, scheduling and court procedures
- Processed court papers and documents, determining case category, making docket entries, and preparing case file folder, petitions, summonses, warrants, daily lists, orders of commitment, and other standard form documents
- Sent out notices to various parties and attorneys
- Answered phone calls, routed calls to appropriate personnel, took messages, and provided routine information in response to inquiries
- Copied, filed, retrieved and sorted court papers, documents and folders according to established procedures
- Served as back up to supervisors
Education
Westbrook College (now known as University of New England)Portland, ME
from Dental Hygiene
University Overview
Berkshire Community CollegePittsfield, MA
from Computer Information Systems
01.1996
University Overview
Skills
- Excellent Communication Skills
- Strong Work Ethic
- Demonstrated Problem-Solving Abilities
- Advanced Multi-Tasking Skills
- Highly Organized
- Training Staff
- Supervising Staff
- Spreadsheets
Timeline
Probation Operations Supervisor II
Berkshire Superior Court Probation
07.2021 - Current
Case Coordinator
Juvenile Court
03.2006 - 01.2007
Probation Case Specialist
Berkshire Superior Court Probation
06.1993 - 02.2006
Procedures Clerk
Berkshire Probate and Family Court
05.1989 - 06.1993
Westbrook College (now known as University of New England)
from Dental Hygiene
Berkshire Community College
from Computer Information Systems
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