Lindy Maguire

• Coordinated surgery schedules for facial plastic surgery patients
• Managed consultation appointments and patient intake at SKY Facial Plastic Surgery
• Communicated surgery details with physicians, nurses, and office staff
• Confirmed pre-op instructions with patients and families
• Maintained patient records and updated scheduling systems
• Answered patient calls and resolved scheduling questions
• Prepared charts, consents, and surgical documentation for procedures
• Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
• Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.
• Compiled monthly statistics on surgeries performed, providing insights for operational planning and improvement.
• Completed continuing education courses in surgical coordination techniques, improving knowledge and skills to support patient care.
• Sent H&P form and other patient information to surgery facility.
• Assisted surgeons during surgeries by providing instruments or materials when requested.
• Arranged and scheduled post-operative visits during the appropriate timeframe after surgery.
• Advised patients on preparation requirements before undergoing a particular type of surgery.
• Organized and confirmed patient appointments for consultations and follow-ups. for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
• Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
• Reported patients' status to doctors and monitored completion of the treatment plan.
• Communicated with patients to clarify treatment plans and provide information on upcoming surgeries, enhancing patient understanding and satisfaction.
• Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
• Educated patients on at-home surgery preparation requirements and post-operative care process.
• Monitored inventory levels of medical supplies used in the operating room setting.
• Provided post-operative care instructions to patients prior to discharge from a hospital or clinic setting.
• Ordered supplies and equipment needed for surgical procedures.
• Scheduled follow-up appointments as designated by the physician.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Worked with operating facilities to schedule procedures on behalf of surgeons.
• Located scheduling barriers and implemented appropriate solutions.
• Communicated with patients with compassion while keeping medical information private.
• Routed laboratory or diagnostic results to appropriate staff.
• Transmitted medical records and other correspondence by mail, email, or fax.
• Scheduled and confirmed patient appointments and consultations.

Led team of 15 employees in high-volume deli achieving over $60,000 in weekly sales

• Oversaw deli department operations
• Assessed and managed the labor budget to execute weekly department schedule
• Studied weekly sales inserts and monitored price changes
• Enhanced customer satisfaction scores through employee training and implementation of customer relations standards
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Greeted incoming patrons, offered menu advice and documented order details and special preferences.

Designed and arranged bakery product displays to attract customer attention and drive sales

• Arranged baked goods in attractive displays inside bakery cases to increase sales and packaged bakery items/purchases in boxes/bags for customer carrying convenience.
• Provided excellent customer service to foster satisfaction and loyalty.

• Managed cash till : secured extra cash, processed credit, debit and check payments, and processed return items.
• Helped customers find specific products, answered questions and offered advice.

• Managed cash transactions with precision, ensuring customer satisfaction and accurate financial reporting
• Cultivated relationships with customers, gaining insights into Latin American culture through their diverse experiences
• Secured part-time position to enhance Spanish language skills and cultural understanding
• Received deliveries and organized stock on shelves

• Created and improved daily work plans for store operation, including planning production schedules and optimizing task flows.
• Monitored employee performance and conducted retraining to enhance skills and address productivity gaps.
• Motivated team members to achieve high standards in task completion and overall performance.
• Collaborated with team members to improve performance and implement training updates.
• Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
• Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
• Answered and resolved customer questions and concerns.

• Sourced and evaluated vendors, negotiated prices, and finalized contracts to ensure quality and budget alignment.
• Negotiated optimal product and service rates and terms to align with corporate budget.
• Reduced sourcing costs through strategic negotiation and effective demand management.
• Enhanced profit margins by streamlining workflows and negotiating competitive vendor contracts.
• Sourced unique items and built relationships with vendors able to reliably deliver high-quality goods.
• Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.