Microsoft Office, Excel, Synapse
Lindy Sale
Customer Service
Fort Worth,TX
Summary
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitate effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Demonstrated communication and problem solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Supervisor
Barrett Distribution
Garland, United States
06.2018 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Resolved account issues to build rapport and relationships with clients.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Representative
Geodis Logistics
Dallas, Texas
10.2016 - 05.2018
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Effective liaison between customers and internal departments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bookstore Clerk
Half Price Books
Arlington, TX
07.2012 - 10.2016
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Processed information and merchandise through POS register system.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Supported efficient and timely replenishment of sales floor merchandise.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts - Art History
Tulane University
New Orleans, LA 01.2006 - 05.2009
Skills
Training and mentoring
Team Building
Schedule Management
Customer Relations
Documentation and control
Workflow planning
Staff Management
Inter-department collaboration
Accomplishments
Quickly advanced from Customer Service Representative to Customer Service Supervisor, overseeing the needs of 7 separate customers within the warehouse.
Software
Interests
Traveling, Crafts, Art/Museums
Timeline
Customer Service Supervisor
Barrett Distribution
06.2018 - Current
Customer Service Representative
Geodis Logistics
10.2016 - 05.2018
Bookstore Clerk
Half Price Books
07.2012 - 10.2016
Bachelor of Arts - Art History
Tulane University
01.2006 - 05.2009