Lindy Wine
Newcastle,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Member Engagement
Oklahoma Electric Cooperative
05.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and making online payments, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
Title Clerk
Sooner Tag Agency
04.2018 - 03.2020
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Communicated with customers to resolve common title issues.
- Contacted Oklahoma Motor Vehicle Department to determine status of pending titles.
Education
Marketing
Oklahoma State University
Stillwater, OK05.2028
Skills
- Performance Tracking
- Relationship building
- Attention to detail
- Social media savvy
- Team collaboration
- Computer literacy
- Goal setting
- Decision-making
- Conflict resolution
- Excellent communication
- Customer service orientation
- Multitasking
- Problem-solving abilities
- Organizational skills
- Strong interpersonal skills
- Empathy and understanding
Timeline
Member Engagement
Oklahoma Electric Cooperative
05.2020 - Current
Title Clerk
Sooner Tag Agency
04.2018 - 03.2020
Marketing
Oklahoma State University