Lindzy Villeta
Miami,FL
Summary
Results-driven retail professional with 7+ years of experience in sales, POS operations, and customer service within fast-paced retail environments. Skilled at maintaining smooth front-end operations, leading team members, and delivering exceptional customer experiences. Known for reliability, adaptability, and a motivational leadership style that maximizes team performance and operational efficiency. Passionate about cannabis retail and committed to maintaining compliance, product knowledge, and customer education.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Ayr Cannabis Dispensary
Florida City, Florida
06.2025 - Current
- Support daily dispensary operations including sales floor supervision, POS oversight, and inventory coordination.
- Lead and motivate team members to maintain strong sales performance and customer satisfaction.
- Ensure compliance with state cannabis regulations and store policies.
- Train new team members on POS systems, product knowledge, and customer engagement.
- Resolve customer concerns while maintaining a positive in-store experience.
- Assist with promotions, merchandising displays, and sales initiatives to drive revenue.
- Monitor workflow to ensure efficient transactions and minimal wait times.
- Managed operational support across multiple store locations including Miami Bird Road, Palmetto Bay, Midtown, and Florida City.
- Assisted in dispensary store openings and closures while maintaining regulatory compliance, operational structure, and consistent team performance.
Patient Advocate Team-Lead
Ayr Cannabis Dispensary
Miami Bird Road, FL
03.2021 - 06.2025
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Trained and developed new team members to improve on product knowledge and selling abilities.
- Maintained awareness of advertised items to accurately recite pricing and promotions.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Participated in physical inventory counts to keep information accurate and current.
- Used excellent verbal skills to engage patients in conversation and effectively determine needs and requirements.
- Provided leadership and direction to motivate associates
- Enforced Customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed and implemented new sales strategies to update product lines.
- Used suggestive selling techniques to promote add-on sales.
3rd Key Holder
Pet Supermarket Inc.
Miami, FL
06.2019 - 02.2021
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Operated cash register.
- Developed good working relationships with store leadership and sales personnel.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Signed for incoming shipments in manager's absence.
- Monitored sales floor to prevent product loss and item damage.
- Set up visually appealing promotional displays.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL03.2018
Associate of Science - Marine Science
Miami Dade College
Miami, FLSkills
Cannabis & Retail Operations
- Cannabis Retail Operations
- POS Systems & Cash Handling
- Inventory Coordination
- Compliance & ID Verification
- Merchandising & Promotions
Leadership & Customer Experience
- Team Leadership
- Elevating Customer Service
- Problem Solving & Conflict Resolution
- Calm and Effective Under Pressure
- Hard-Working Mindset
- Employee training
Professional Skills
- Verbal and Written Communication
- Organized and Efficient
- Bilingual: Spanish & English
- Computer Skills
- Microsoft Office
Languages
English
Spanish
Timeline
Assistant Store Manager
Ayr Cannabis Dispensary
06.2025 - Current
Patient Advocate Team-Lead
Ayr Cannabis Dispensary
03.2021 - 06.2025
3rd Key Holder
Pet Supermarket Inc.
06.2019 - 02.2021
High School Diploma -
Miami Sunset Senior High School
Associate of Science - Marine Science
Miami Dade College