Linece Harris
Clarks,MS
Summary
Accomplished Customer Service Specialist with a proven track record at Caesars Entertainment, adept in problem-solving and critical thinking. Enhanced customer loyalty through empathetic resolution of complaints and effective dispute management. Demonstrated leadership in team-building and performance improvement at Dodge's Chicken, ensuring compliance and driving continuous growth. Skilled in active listening and customer service excellence.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Caesars Entertainment
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Rep.
Four Points Hotel
04.2013 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Money Center Manager
Dodge's Chicken
02.2001 - 06.2013
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Education
No Degree - Business Operations Professional Training
Lab Four Professional Development Center
Memphis, TN08.2018
No Degree - Massage Therapy
Delta Technical College
Horn Lake, MS04.2013
No Degree - Medical Billing And Coding
Remington College
Memphis Tn04.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Caesars Entertainment
08.2018 - Current
Customer Service Rep.
Four Points Hotel
04.2013 - 07.2018
Money Center Manager
Dodge's Chicken
02.2001 - 06.2013
No Degree - Business Operations Professional Training
Lab Four Professional Development Center
No Degree - Massage Therapy
Delta Technical College
No Degree - Medical Billing And Coding
Remington College
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