LINELLE DICKERSON

Installation of the broken tool monitoring system BK Mikro.

• Conducted install of multiple broken tool monitoring systems on a range of CNC machines across various industries.
• Led initiatives to optimize field service processes, resulting in streamlined workflow and improved service quality.
• Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
• Provided expert technical support to clients, ensuring timely resolution of issues and fostering long-term relationships.
• Created CAD technical bracket drawings for various CNC machines including Okuma, Fuji, DN Solutions, Mori etc.

• Perform maintenance, assembly, and calibration of custom ordered conveyor systems.
• Assist electrical with able pulling, routing, labeling and testing.
• Occasional panel building, wiring and schematic/blueprint reading.
• Collaborated with engineering teams to implement electrical system upgrades and improvements.
• Installed electrical conduit and wiring for power, and controls.
• Installed electrical wiring through conduits.
• Interpreted blueprints, schematics, drawings, and layouts to complete repairs.

• Administrative and HR responsibilities working in Microsoft Office (Word, Excel).
• Customer relationship management (email, scheduled meetings, phone calls).
• Managed 23-29 direct reports through production planning, scheduling, and training.
• Coordinated scheduling and dispatch of in house and remote field service teams.

• Successfully supervised a mixed team of engineers and repair technicians in field service and depot repair operations.
• Guided team of 15 employees to meet weekly/monthly/quarterly goals.
• Created production plans, engaged external customers with solutions based planning to meet their needs. Facilitated training for all depot employees.

• Received incoming product from various vendors.
• Stocked product, manage inventory for employee use.
• Maintained proper count of multiple parts and kits for automotive repair.
• Distributed parts and kits to technicians while monitoring accuracy.
• Completed daily/weekly cycle counts.

• Inspected and setup dies for automotive parts production.
• Verified first piece/last piece viability according to job specifications.
• Used SmartPac and Vulcan to control press for automotive parts production.
• Performed quality checks using precision measuring tools (calipers, micrometers).
• Assisted die technicians with troubleshooting, setting and repair.