LINETTE BROWN
Duluth,GA
Summary
Results-driven Account Manager with over 19 years of experience in strategic planning, client relations, and contract negotiation, complemented by extensive expertise in logistics management and fast-paced operations. Known for a meticulous attention to detail and a proven ability to coordinate large-scale, time-sensitive projects ensuring seamless execution. Skilled in multitasking, problem-solving, and team leadership, with a history of managing high-profile clients and large events serving up to 1,000 guests. Thrives in dynamic, fast-moving environments where precision and communication are critical to success. Dedicated to enhancing efficiency, client satisfaction, and overall operational success through strategic organization and exceptional service.
Overview
19
19
years of professional experience
Work History
Owner Onboarding Representative
Travel & Leisure
Atlanta, GA
04.2023 - Current
- Deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact.
- Provide feedback to Management from document closing and sales presentation observations to identifying training opportunities.
- Balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently.
- Provide training for sales that will help meet and improve on rescission and compliance goals.
- Coordinate vacations and logistics for new owners.
- Review and Complete legal and sales related documents with owners following established guidelines.
- Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance.
- Identify and communicate patterns, trends, training opportunities and compliance concerns to Regional Director.
- Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed.
- Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance.
- Other site duties as assigned by Regional Director.
Showroom and Territory Manager
Accent Décor, Inc
Atlanta, GA
10.2013 - 04.2023
- Develop a trusted advisor relationship with all accounts in the south central U.S. and all international accounts outside the United States
- Manage incoming customer interactions through phone calls, emails, and mail, Manage customer accounts within the southeast region and local pick-up orders
- Coordinate with the sales, warehouse, and marketing departments to ensure customer orders and product expectations were met, Support special projects as in promotional orders and photoshoot orders
- Visually merchandise the sales room and price all discontinued and defected products
- Conducted all internal employee orders within the company.
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience
- Communicating with clients to ensure that all of their needs are understood and addressed
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Intercommunicate between the customer and internal departments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Oversee the showroom inventory and amenities
Billingual Front Office Medical Assistant
Concentra Urgent Care
03.2012 - 10.2013
- Greeted all patients.
- Monitored the flow of onboarding patients and routine medical care and exams.
- Conducted occupational medical exams for DOT and affiliated employees
- Conducted physical therapy exams and workouts.
- Checked out patients and worked closely with their healthcare providers.
Interior Designer & Product Specialist
DirectBuy
11.2009 - 02.2011
- Designed residential rooms and window treatments, performed In-Home consultations for members, produced window treatment quotes for major manufacturers, and worked closely with major furniture manufacturers to create custom furniture and products
- Answering all product-related questions in a polite manner and addressing queries promptly
- Planning and assisting with new product releases and events
- Collaborating and strategizing with the business and engineering teams.
- Updated catalog material, finishes, and fabric swatches.
- Answered incoming calls for front desk, greeted and checked in members into the showroom
Manager & Visual Merchandiser
Classic Home Designs
08.2007 - 01.2009
- Defining, designing and implementing a creative visual merchandising strategy to increase sales
- Delivered design consultations, organized and maintained the showroom, updated inventory records and transactions, managed a small team to drive sales, create purchase orders, phones calls, and performed routine opening and closing duties.
Education
Bachelors of Education & Human Development - Development in Early Childhood Education, Spanish
Georgia State University
Atlanta, GAAssociate Degree of Applied Science - Interior Design
Gwinnett Technical College
LawrencevilleSkills
Customer Retention Microsoft Office Applications, Physical and Virtual Presentation Boards, 3CX phone systems, PointForce, SalesForce, SalesPoint, DocuSign, Journey, OFSLL, Teams, NetSuite, Visual merchandising, Extreme Multitasking
Awards
MOST PROFESSIONAL OF BARBIZON OF ATLANTA, 2002, Awarded to one member out of hundreds of students who consistently exhibits a courteous, businesslike manner while actively participating in all fields that enhances the encouragement of learning and class engagement among peers.
Timeline
Owner Onboarding Representative
Travel & Leisure
04.2023 - Current
Showroom and Territory Manager
Accent Décor, Inc
10.2013 - 04.2023
Billingual Front Office Medical Assistant
Concentra Urgent Care
03.2012 - 10.2013
Interior Designer & Product Specialist
DirectBuy
11.2009 - 02.2011
Manager & Visual Merchandiser
Classic Home Designs
08.2007 - 01.2009
Bachelors of Education & Human Development - Development in Early Childhood Education, Spanish
Georgia State University
Associate Degree of Applied Science - Interior Design
Gwinnett Technical College