Summary
Overview
Work History
Education
Skills
Timeline
L. Inez Zambrano, PMP

L. Inez Zambrano, PMP

Kissimmee,FL

Summary

Project Management/Client Success Manager An analytical and solutions driven PMP Certified Leader with 15+ years of experience in managing and delivering several technology projects and exceeding expectations. Skilled at clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, SOP development and system improvements to increase productivity and reduce costs. Able to ensure delivery of project goals, managing project needs and critical dependencies with a hands-on approach. Strategic problem-solver with an innate ability to address organizational needs and critical business issues. Articulate communicator with strong interpersonal skills; able to build professional relationships with stakeholders, clients, services, support, sales, leadership, development team, and all end-users.

Overview

7
7
years of professional experience

Work History

Project Manager, Client Services

CareMetx
08.2022 - Current
  • Create and facilitate Agile Methodology project plans ensuring designated team are focused on delivering value in 2- week sprint intervals adhering to scope, budget, and client needs
  • Manage designated resources and vendors for varying HUB services. New implementation and service transitions.
  • Maintain thorough understanding of all internal systems and services for general and specialized client requests, questions and concerns
  • Abet BA in writing user stories, review delivery team backlog, collaborate within Agile team ceremonies for story positioning and progress for project delivery
    Maintain Sharepoint, Harvest and Confluence for project tracking and visibility
  • Identify, report and track issues and/or enhancements required to meet business rules and functionality along with weekly project status reporting to PMO
    Creating and maintaining procedures for the designated project teams to meet needs and client requirements.
  • PMO mentor and escalation point for PMs. Project retrospect review of the effectiveness of team process, recommends, and implements improvements as necessary across the team

Client Success Coordinator

NetVision Resources, Inc
01.2022 - 08.2022
  • Compliance: Direct, BAA Capacity
  • BA Reporting: Power BI Reports
  • Scheduling & Sequencing: Project Calendar & Milestone Calendar
  • UX/Interface Design: Journey maps, workflow to user flows process diagrams, usability review, DoD-Cerner)
  • Client site coordination and activation specialist charged with delivering leadership and program management services to assigned Naval bases
  • Actively manage a wide range of stakeholders and vendors across multiple industries to develop and deliver productive components of a high-quality training, implementation, and sustainable Cerner- Genesis management program
  • Develop a productive relationship with project stakeholders and Naval base leadership on trust and integrity through actions, plans, and collaborative actions
  • Served as primary point of contact for client inquiries and requests at the base level for proper escalation, tracking and completion
  • Lead implementation activities: site-trainer onboarding, knowledge transfer trainings, and site management
  • Manage stakeholder expectations, ensuring that all deliverables are completed within designated timeframes and budgets
  • Organize and lead regular meetings, track action items, and follow-up as needed
  • Managed project deliverables in project tracking system with high visibility

Project Manager

Andor Healthcare
10.2021 - 01.2022
  • Worked with multiple cross-functional teams to produce client-centric virtual health platform solutions to support clinical care visits and patient monitoring
  • Streamlined workflow processes by ensuring smooth communication between clients, developers, and key project stakeholders
  • Adhere to WBS, sprint calendars, and work package delivery, while defining project scope and objectives
  • Ensure flawless execution of projects through coordination of internal resources, 3rd parties, and vendors
  • Evaluate project performance using appropriate tools and techniques
  • Cultivate robust professional relationships with third parties/vendors
  • Identify and minimize project risks by conducting risk analysis
  • Monitor and track project progress through effective utilization of Monday.com, SmartSheets, and MS Project
  • Achieved desired objectives by drafting and implementing 3-large agile project plans within scope, budget, and time
  • Assisted healthcare providers in ambulatory clinics to remotely interact with their patients through the implementation of the Virtual Visits platform
  • Worked on an ongoing basis with engineers and product managers to plan iterative improvements to client-centric platform design
  • Teams were located both off and onshore
  • Use Figma to create wireframes, prototypes, and other design artifacts as needed to effectively communicate specific features and behaviors
  • Created journey maps, user flows, process diagrams and other documents to guide UX strategy for designated platforms
  • Assisted with cross-functional, collaborative workshops for multiple stakeholders

Activation Project Manager II

New York-Presbyterian Healthcare
10.2020 - 10.2021
  • Ensured smooth execution and management of go-live activities, including log-in lab, correct production profile, command center workflow, escalation process SOPs
  • Dealt with organizational and critical business issues through preparation of engaging demonstrations for report delivery
  • Optimized workflow processes by developing strong relationships with stakeholders, clients, services, support, sales, leadership, development team, and all end-users
  • Managed change requests and unique project accommodations through development of requirements, functional specifications, and mock-ups
  • Enhanced the client experience from phase to phase by conducting departmental review and workflow analysis for strategic support decisions
  • Built an intuitive support experience through collaboration with management, user experience, and development teams that leads to confident end-users
  • Steered the development of onsite Activation Support Services
  • Supported 5500 end-users going live on Epic Inpatient/Ambulatory.

Implementation Manager

DataFile Technologies
04.2019 - 10.2020
  • Assisted senior management in making informed decisions through identification of risks, resolution of problems, and proper analysis of concerns
  • Updated project sponsors and other stakeholders by creating dashboards, presentations, and write-ups
  • Adhered to structured schedule and budget constraints, while gathering, analyzing, and validating requirements using data analysis, process analysis, client interviewing, and process mapping
  • Coordinated successful project meetings by preparing and updating appropriate documents
  • Ensured requirements satisfaction and appropriate delivery of satisfactory solutions to the client through collaboration with cross-functional teams, vendor representatives, and internal technology teams
  • Led the creation of the Master Inventory Database by reviewing and validating the initial list of SLA items.

Lead Trainer

UNC Health Systems
07.2018 - 04.2019
  • Maximized training experience by modifying and developing tip sheets, quick start guides, and E-learning storyboards
  • Responded to assigned training tickets in a timely manner
  • Delivered effective training and support to credentialed trainers, super users, and end-users on how to successfully navigate and utilize the EHR to the maximum.

Epic Personalization and Simulation Lab Manager

St. Luke's University Hospital Systems
06.2017 - 05.2018
  • Optimized decision-making of internal and external shareholders by formulating and delivering regular feedback/status reports
  • Developed a training extension to bridge the gap between training and go-live
  • Oversaw the creation and maintenance of the LMS course for 3200 providers.

Epic Simulation & Personalization Lab Manager

Bon Secours St. Francis
06.2016 - 04.2017
  • Designed current, accurate, and effective training materials and programs
  • Developed an insight into innovative methods and techniques for training and training requirements applicable to the organization and/or industry
  • Improved engagement, learning, and retention as well as met the changing needs of Epic EHR and the workflow protocols affected by reviewing existing training programs
  • Supported the training department in achieving business goals through daily activities and requirements of training associates.

Tissue Recovery Coordinator

  • Maxim/24 Hour Care/Core Medical Group

Surgical Technologist

Wycoff Medical Center
  • Brooklyn Medical Center

Education

BBA - Business Administration

Strayer University

AS - Surgical Technology

Mandl School of Allied Health
2005

Skills

  • Agile & Waterfall Methodology
  • Requirements Gathering & Analysis
  • Risk Management, Escalation Management
  • Jira, SmartSheet, MS Project, DevOps, MoqUps
  • Change Management & Control
  • Healthcare SaaS implementations
  • Stakeholder and Vendor Management
  • UX/Interface
  • Technical Proficiencies
  • EHR Implementation: Epic, Cerner, eCW, McKesson, Athena
  • SaaS Implementation: AndorHealth, DataFile, LMS, CareSync
  • Fluently Bilingual: English & Spanish

Timeline

Project Manager, Client Services - CareMetx
08.2022 - Current
Client Success Coordinator - NetVision Resources, Inc
01.2022 - 08.2022
Project Manager - Andor Healthcare
10.2021 - 01.2022
Activation Project Manager II - New York-Presbyterian Healthcare
10.2020 - 10.2021
Implementation Manager - DataFile Technologies
04.2019 - 10.2020
Lead Trainer - UNC Health Systems
07.2018 - 04.2019
Epic Personalization and Simulation Lab Manager - St. Luke's University Hospital Systems
06.2017 - 05.2018
Epic Simulation & Personalization Lab Manager - Bon Secours St. Francis
06.2016 - 04.2017
Tissue Recovery Coordinator -
Surgical Technologist - Wycoff Medical Center
Strayer University - BBA, Business Administration
Mandl School of Allied Health - AS, Surgical Technology

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L. Inez Zambrano, PMP