Lingerlyn Tomlinson
Chula Vista,CA
Summary
Dynamic Housing Referral Counselor with the US Federal Government, adept at guiding clients through the housing process while ensuring compliance with safety standards. Skilled in intake interviewing and counseling, I foster strong community relationships, enhancing housing options for military personnel and their families. Committed to delivering exceptional service and support.
Overview
9
9
years of professional experience
Work History
Housing Referral Counselor- GS-05
US Federal Government- Department of the Navy (Civilian)
US Naval Base, Manama, Bahrain
01.2012 - 12.2012
- Assisted clients in locating suitable housing options. Supported individuals in navigating the home finding process. Provided guidance on housing resources and services.
- Guided incoming personnel in assessing housing needs, preferences, and eligibility criteria.
- Assisted in explaining housing allowances, including overseas housing allowance and other entitlements. Supported team members in understanding benefits related to housing. Provided guidance on eligibility criteria for various housing-related entitlements.
- Managed and updated comprehensive database of available rental listings from landlords, real estate brokers, and property owners.
- Evaluated questionable properties to confirm compliance with safety and suitability standards.
- Monitored compliance with fair housing policies to uphold legal standards.
- Facilitated communication between housing office and local housing market stakeholders, including real estate agents, landlords, and community housing resources.
- Executed pre-move assignment and lease termination inspections to ensure compliance with property standards.
- Verified compliance of housing with safety and habitability standards prior to service member occupancy.
- Facilitated completion of accurate documentation for leases and housing actions.
- Facilitated clarification of lease terms and addressed inquiries regarding lease agreements and disputes.
- Facilitated briefings for newly arrived personnel on effective utilization of housing referral services.
- Assisted in pre-contract activities by reviewing lease agreements. Supported security inspections to ensure compliance with property standards. Guided new tenants through move-in procedures for a smooth transition.
Front Desk Receptionist- GS 04
US Federal Government- Department of the Navy (Civilian)
US Naval Air Facility Atsugi, Japan
08.2010 - 03.2011
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted in answering multi-line phone system, directing calls to appropriate departments.
- Addressed guest inquiries and complaints promptly to ensure exceptional service quality.
- Coordinated appointment scheduling for staff and clients, optimizing office workflow.
Recreation Aide
US Federal Government- Department of the Navy (Civilian)
Sasebo, Japan
01.2009 - 07.2009
- Assisted in organizing recreational programs for military personnel and their families.
- Facilitated group activities, ensuring participant engagement and adherence to safety protocols.
- Monitored facility cleanliness and equipment functionality, reporting maintenance needs promptly.
- Supported event setup and breakdown, contributing to seamless execution of recreational events.
Youth Recreation Assistant
US Federal Government- Department of the Navy (Civilian)
Sasebo, Japan
07.2008 - 11.2008
- Assisted in planning and executing recreational programs for diverse age groups.
- Facilitated group activities, ensuring participant engagement and safety.
- Collaborated with team members to enhance program offerings and efficiency.
- Maintained equipment and recreational areas, promoting a safe environment.
- Monitored participant behavior, providing support and resolving conflicts effectively.
Recreation Aide
US Federal Government- Department of the Navy (Civilian)
Sasebo, Japan
02.2008 - 07.2008
- Assisted in organizing recreational programs for military personnel and their families.
- Facilitated group activities, ensuring participant engagement and adherence to safety protocols.
- Monitored facility cleanliness and equipment functionality, reporting maintenance needs promptly.
- Supported event setup and breakdown, contributing to seamless execution of recreational events.
Customer Service Professional
Sitel Customer Care
Quezon City, Philippines
03.2006 - 01.2007
- Contacted businesses and individuals to encourage product and service purchases. Scheduled appointments and gathered information for follow-up communications.
- Assisted in providing information regarding services, policies, and products. Gathered and processed necessary information to support customer needs and resolve issues.
- Managed database updates and information maintenance to ensure data accuracy.
- Facilitated billing and payment arrangements for products and services.
- Resolved customer complaints by investigating issues and facilitating refunds, exchanges, or credits as necessary.
Customer Service Representative
Cyber City Teleservices
Clarkfield, Pampanga, Philippines
11.2003 - 02.2006
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Managed customer accounts, updating information and ensuring accuracy in records.
- Collaborated with cross-functional teams to improve service delivery processes and reduce response times.
- Handled escalated customer complaints, utilizing conflict resolution techniques to achieve satisfactory outcomes.
- Acquired and maintained thorough knowledge of services and products to effectively address customer inquiries.
Education
Bachelor of Science - Biology
Notre Dame University
Philippines 03.2003
Skills
Customer service
Customer relations
Problem resolution
Relationship building
Complaint handling
Complaint resolution
Client relations
Timeline
Housing Referral Counselor- GS-05
US Federal Government- Department of the Navy (Civilian)
01.2012 - 12.2012
Front Desk Receptionist- GS 04
US Federal Government- Department of the Navy (Civilian)
08.2010 - 03.2011
Recreation Aide
US Federal Government- Department of the Navy (Civilian)
01.2009 - 07.2009
Youth Recreation Assistant
US Federal Government- Department of the Navy (Civilian)
07.2008 - 11.2008
Recreation Aide
US Federal Government- Department of the Navy (Civilian)
02.2008 - 07.2008
Customer Service Professional
Sitel Customer Care
03.2006 - 01.2007
Customer Service Representative
Cyber City Teleservices
11.2003 - 02.2006
Bachelor of Science - Biology
Notre Dame University