Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lingling Pan

Goleta,USA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Server

Montecito Country Club
03.2020 - Current
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Administrative Assistant

Ty Warner Hotels & Resorts
04.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Certified Nursing Assistant

Care Partner at Home
10.2018 - 02.2019
  • Providing in-home care, both medical and personal, for the elderly and patients with disabilities

Certified Nursing Assistant

Samarkand Skilled Nursing Facility
01.2018 - 06.2018
  • Distributing medications, personal care, supervising physical therapy

Server, Host, Cashier

Kimpton Canary Hotel Finch & Fork Restaurant
10.2011 - 01.2018
  • Serving customers, resolving problems, providing assistance, managing payment

Server, Host, Cashier

China Palace
10.2009 - 01.2018
  • Serving customers, resolving problems, providing assistance, managing payment

Server, Host, Cashier

Szeshuan
05.2008 - 01.2015
  • Serving customers, resolving problems, providing assistance, managing payment

Host, Cashier

Empress Palace
10.2007 - 04.2008
  • Serving customers, resolving problems, providing assistance, managing payment

Server

Grand Hotel
07.2005 - 01.2006
  • Serving customers, resolving problems, providing assistance, managing payment

Senior Host, Senior Server

The Ritz Carlton
04.2004 - 03.2005
  • Customer service, employee training, problem resolution

Education

Santa Barbara City College
Santa Barbara, CA
06.2024 - 08.2024

BBA - Hotel, Resort And Restaurant Management

University of Taipei
Taiwan, Taipei
09.2003

Skills

Guest Relations

Public Relationship

Food safety understanding

Computer skills with Words, and Excel

BLS

fire safety

CPR certificate

EKG certificate

Fluent in Mandarin, and Japanese

Certification

  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
  • First Aid Certification - American Red Cross.
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • Certified Food Safety Manager (CFSM) - National Restaurant Association.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Certified Nursing Assistant (CNA)
  • Certified EKG Technician (CET) - National Healthcareer Association.

Languages

Chinese (Mandarin)
Full Professional
English
Professional Working
Japanese
Limited Working

Timeline

Santa Barbara City College
06.2024 - 08.2024

Senior Server

Montecito Country Club
03.2020 - Current

Administrative Assistant

Ty Warner Hotels & Resorts
04.2019 - Current

Certified Nursing Assistant

Care Partner at Home
10.2018 - 02.2019

Certified Nursing Assistant

Samarkand Skilled Nursing Facility
01.2018 - 06.2018

Server, Host, Cashier

Kimpton Canary Hotel Finch & Fork Restaurant
10.2011 - 01.2018

Server, Host, Cashier

China Palace
10.2009 - 01.2018

Server, Host, Cashier

Szeshuan
05.2008 - 01.2015

Host, Cashier

Empress Palace
10.2007 - 04.2008

Server

Grand Hotel
07.2005 - 01.2006

Senior Host, Senior Server

The Ritz Carlton
04.2004 - 03.2005

BBA - Hotel, Resort And Restaurant Management

University of Taipei

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Lingling Pan