Linh Hoai Nguyen
League City,TX
Summary
Aspiring IT Desktop Support Specialist with strong troubleshooting skills, real-world tech experience and over a decade of leadership and communication skills. Bilingual in Vietnamese and English, known for solving technical issues across hardware, networks, and devices with patience and clarity. Eager to leverage hands-on expertise in user support and system maintenance to support business IT operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Co-Owner & General Manager
Pho Boardwalk
League City, USA
01.2022 - 01.2024
- Managed daily operations, inventory, and finances for a busy restaurant.
- Trained 12+ staff on POS usage and device setup.
- Resolved day-to-day issues: Wi-Fi, registers, mobile devices, printers, customer related issues and staff.
General Manager
Casian Crawfish
Houston, USA
01.2020 - 01.2022
- Opened and fully equipped restaurant with POS, networking, and administrative systems.
- Handled IT setup: internet, register configurations.
- Improved operational uptime by streamlining equipment setup and employee access workflows.
Head Server & Manager
Michiru Sushi
Houston, USA
01.2012 - 01.2021
- Delivered top-tier customer service while managing front-of-house and training staff.
- Recognized for building strong customer relationships and problem-solving under pressure.
Tech Support Projects
Personal Project
- Set up secure Wi-Fi networks in two restaurants and home, including guest access and router configurations.
- Built own computer
- Repaired and maintained computers, smartphones, tablets, and laptops for family and staff.
- Provided remote and in-person tech support in Vietnamese and English to elderly relatives and friends.
- Built own home smart audio and visual entertainment center.
Education
Coursework - Biology
University of Houston
Houston, USAHigh School Diploma - Magna Cum Laude
North Shore Senior High School
Skills
- Windows, Mac OS, Android
- Wi-Fi setup
- Router configuration
- Device connectivity
- Troubleshooting PCs
- Mobile devices
- Printers
- Karaoke/audio
- Microsoft Office
- Google Workspace
- Antivirus tools
- SunPOS, RIO, Aloha, Clover
- Patient
- Clear communicator
Certification
- Google Cybersecurity Professional Certificate
- AWS Certified Cloud Practitioner (In Progress)
References
- Dung Vu (Ryan), IT Dept, MD Anderson, 281-508-8860
- Johnny Choe, Co-Manager, Michiru Sushi, 832-425-8288
- Tom Ly, IT Specialist, 281-772-7504
Tech Support Projects
- Set up secure Wi-Fi networks in two restaurants and home, including guest access and router configurations.
- Repaired and maintained smartphones, tablets, and laptops for family and staff.
- Provided remote and in-person tech support in Vietnamese and English to relatives,friends and staff.
- Built own computer and home video/audio entertainment center.
Timeline
Co-Owner & General Manager
Pho Boardwalk
01.2022 - 01.2024
General Manager
Casian Crawfish
01.2020 - 01.2022
Head Server & Manager
Michiru Sushi
01.2012 - 01.2021
Tech Support Projects
Personal Project
Coursework - Biology
University of Houston
High School Diploma - Magna Cum Laude
North Shore Senior High School
Similar Profiles
JESSICA RANGELJESSICA RANGEL
Travel Agent at Boardwalk Travel AgencyTravel Agent at Boardwalk Travel Agency
Mathew LatiolaisMathew Latiolais
Communications Technologist at Boardwalk Pipeline PartnersCommunications Technologist at Boardwalk Pipeline Partners
Paola FosterPaola Foster
Travel Consultant at Boardwalk TravelTravel Consultant at Boardwalk Travel
Keri DeanKeri Dean
Instructional Designer at CPaT GlobalInstructional Designer at CPaT Global
Ty OsborneTy Osborne
Event Ambassador at TopGolfEvent Ambassador at TopGolf