Linh Lu

• Coordinated volunteer schedules for various race events and activities.
• Trained and guided volunteers on event procedures and safety protocols.
• Developed communication materials to inform volunteers about event details.
• Managed volunteer registration process using online platforms and tools.
• Collaborated with race organizers to align volunteer efforts with event goals.
• Resolved issues and conflicts among volunteers during race day operations.
• Communicated regularly with volunteers, assisting with issues and questions.
• Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
• Assigned volunteers to keep shifts properly staffed.
• Matched volunteers with open positions based on individual strengths and knowledge.

• Patrol assigned areas, city streets, parking lots and facilities to inspect for parking violations
• Issue parking citations and assume responsibility for vehicle towing to enforce parking ordinances
• Communicate with citizens to assess the nature of and to resolve complaints
• Assist citizens with requests for information and directions to various local destinations
• Facilitate the safe and expeditious movement of vehicular and pedestrian traffic when problems exist and during special events
• Prepare various reports and perform computer checks for warrants, license plate numbers, or VIN numbers
• Maintain reliable and predictable attendance
• Respond to work during all types of inclement weather and be capable of working flexible hours and/or weekends on short notice
• Conduct department-wide transfers to various locations throughout the city on a daily basis
• Must be self-motivated and able to work with little to no supervision
• Must have the ability to work outside in all types of weather conditions
• Perform other related duties as required

Problem solve, accurately analyze situations, and take an effective course of action; communicate clearly, legibly, and concisely with the general public and supervisors/managers in writing; communicate orally in a clear and effective manner to the general public, supervisors/managers, and other city departmental staff; tactfully, professionally, and effectively interact with parking violators, the general public, and other city departmental personnel; read and understand departmental policies and procedures, rules, instructions, codes, and city street maps; observe and recall street names, places, and incidents; work independently with minimal supervision and under stressful and hostile conditions; stand for extended periods of time while directing traffic; sit for extended periods of time while driving a vehicle; engage in repetitive motions involved in writing citations, performing traffic control, chalking vehicles, and entering/exiting vehicles; work outdoors in inclement weather.

• Answer emergency and non-emergency calls and determine if Police, Fire, or Ambulance is needed, efficiently and in a calm, professional manner.
• Interview and respond to the caller’s situation to provide services, information, and/or referral to other agencies or elements.
• Obtain information, efficiently and accurately determine type of call and priority, and enter details into the Computer Aided Dispatch (CAD) system simultaneously in order to assist officers and foster officer and citizen safety.
• Monitor and manipulate multiple computer screens.
• Maintain confidentiality regarding sensitive or confidential information.