Linh Ngo
Johnston,RI
Summary
- Skilled in adapting to new situations, fast paced environments and challenges to best enhance the organizational brand.
- Possesses experience in data entry, Windows, Adobe, Microsoft Office, Excel, Word, PowerPoint, and Outlook (email/calendar management) is highly prioritized. Can use tools like Zoom, Microsoft Teams, and Google Meet for virtual meeting.
- Cash money handling.
- Capable of quickly memorizing product details and fostering strong customers
- relationships.
Overview
26
26
years of professional experience
Work History
Seasonal Drivers Helper
UPS
Warwick, Rhode Island
11.2017 - Current
- Coordinated with drivers to plan routes and organize packages, enhancing delivery efficiency.
- Executed operations during peak delivery seasons, contributing to timely service.
- Transported heavy items using a hand truck to assist operational workflow. with a hand truck to support operations.
Manager
Linh's Tailors and Florist
Johnston, RI
06.2000 - Current
- Oversaw daily operations of tailoring and floral arrangements.
- Altered garments to ensure proper fit and style for clients.
- Arranged floral displays for special events and daily sales.
- Managed purchasing and receiving of inventory to maintain stock levels.
- Flower Delivery person
Road Side Assistant
AAA
Providence, Rhode Island
03.2022 - 07.2022
- Delivered emergency vehicle services to disabled/stranded motorists, including jump-starts, battery replacements, tire changes, fuel deliveries, lockout assistance, and towing, ensuring timely resolution of their issues.
- Facilitated membership acquisition for members and non-members during vehicle breakdowns, providing essential on-site support.
- Assessed roadside needs of members through clear communication and documentation, ensuring effective response to their requests.
Bartender
Shrine
Ledyard, CT
01.2017 - 01.2022
- Crafting and mixing of alcoholic and non-alcoholic beverages using high-quality spirits, fresh ingredients, and juices.
- Delivered exceptional customer service in high-volume settings, enhancing guest satisfaction.
- Verified guest identification to ensure compliance with legal requirements, promoting responsible alcohol service.
- Maintained clean, well-stocked bar area, contributing to smooth operations and positive guest interactions.
- Managed bar inventory.
- Handled cash transactions and processed payments efficiently.
- Utilized POS system to process transactions accurately.
- TIPS certified.
Teller Manager
Citizens Bank
Johnston , RI
01.2012 - 01.2017
- Oversaw teller daily activities, resolved escalated customer inquiries, and assigned specific tasks to enhance operational efficiency.
- Supervised teller team, enforcing policies and procedures to ensure compliance, security, and efficient operations.
- Assisted customers with financial transactions, including cashing checks, processing deposits and withdrawals, and managing loan payments while providing advice on lending and investments.
- Identified potential customer needs for new products and services to open options that meet those needs.
Education
Some College (No Degree) - Nursing
University of Rhode Island
Kingston, Rhode Island, RI06-1999
High School Diploma -
Johnston Senior High
Johnston, RI 06-1997
Skills
- Customer service
- Hospitality
- Data Analysis
- Proficient in Vietnamese
- Psychology/Therapy
- Package coordination
- Operational efficiency
- Communication
- Advisor
- Problem solving
- Digital and software proficiency
- Teamwork, collaboration
- Time management
- Detailed Orientated
- Multi Tasker
Timeline
Road Side Assistant
AAA
03.2022 - 07.2022
Seasonal Drivers Helper
UPS
11.2017 - Current
Bartender
Shrine
01.2017 - 01.2022
Teller Manager
Citizens Bank
01.2012 - 01.2017
Manager
Linh's Tailors and Florist
06.2000 - Current
Some College (No Degree) - Nursing
University of Rhode Island
High School Diploma -
Johnston Senior High