Michelle Miller
United Parcel Service, UPS
Delaware
23
years of professional experience
Detail-oriented professional with strong teamwork and communication skills. Experienced in data integrity and package handling, committed to improving operational efficiency and ensuring data privacy in fast-paced environments.
Work History
Seasonal Drivers Helper
1 Month- Assisted with loading and unloading packages, ensuring efficient workflow throughout operations.
- Operated hand-held scanners to track package movement and maintain accurate inventory records.
- Collaborated with team members to meet daily delivery targets and improve service efficiency.
- Supported drivers by preparing packages for delivery, enhancing overall operational productivity.
- Adapted quickly to changing priorities and tasks in fast-paced environments, demonstrating flexibility.
- Participated in training programs to enhance skills and knowledge of UPS operations and procedures.
- Followed supervisor instructions to complete tasks on time.
- Followed safety protocols while handing/delivering packages.
Seasonal Drivers Helper
2 Months- Assisted with loading and unloading packages, ensuring efficient workflow throughout operations.
- Operated hand-held scanners to track package movement and maintain accurate inventory records.
- Collaborated with team members to meet daily delivery targets and improve service efficiency.
- Supported drivers by preparing packages for delivery, enhancing overall operational productivity.
- Adapted quickly to changing priorities and tasks in fast-paced environments, demonstrating flexibility.
- Participated in training programs to enhance skills and knowledge of UPS operations and procedures.
- Followed supervisor instructions to complete tasks on time.
- Followed safety protocols while handling/delivering packages
Senior Data Integrity Specialist
2 Years 4 Months- Ensured data accuracy through regular audits and reviews of health information systems.
- Collaborated with cross-functional teams to implement data quality improvement initiatives.
- Developed and maintained documentation for data integrity processes and protocols.
- Trained team members on best practices for data entry and management systems.
- Identified discrepancies in data sets and facilitated resolution with relevant departments.
- Streamlined data validation processes, enhancing operational efficiency across departments.
- Spearheaded process improvements, resulting in significant time savings for data processing tasks.
- Improved operational efficiency by collaborating closely with IT teams to enhance existing infrastructure supporting the organization''s databases.
- Contributed significantly towards maintaining the confidentiality, integrity, and security of sensitive organizational data through robust privacy policies implementation.
- Played an active role in the onboarding process of new clients, ensuring a smooth transition for their employee's health information
- Enhanced data accuracy by implementing efficient validation processes and quality checks.
- Streamlined data entry procedures for improved consistency and reduced human error.
- Conducted regular audits of datasets, identifying discrepancies and ensuring prompt resolution.
Data Integrity Specialist
13 Years 1 Month- Ensured data accuracy through regular validation and reconciliation processes.
- Mapped all data for new clients in SQL to facilitate loading for eligibility/enrollment data from TPA.
- Was solely responsible for implementing between 90 and 120 new clients each year.
- Assisted in documenting all new client set-up requirements and checklists
- Documented ongoing changes for existing clients during open enrollment period.
- Completed claims reconciliation spreadsheets for all clients on a monthly basis for both medical and RX claims
- Collaborated with SQL developers to identify coding issues or necessary changes based on raw data files received from TPAs
Senior Eligibility Specialist
5 Years 1 Month- Oversaw annual implementations of over 100 new employer groups.
- Created and maintained documentation for all eligibility procedures and programs.
- Tested all program changes to ensure proper functionality.
- Trained and audited 5 additional Eligibility Specialists
- Collaborated with cross-functional teams to streamline loading and setting up new client eligibility records to ensure a smooth transition.
Education
Associate of Applied Science - Accounting
Skills
Active learning
Teamwork and collaboration
Attention to detail
Following directions
Excellent communication
Customer service
Flexible schedule
SQL proficiency
Data reporting
Data privacy
ETL processes
Data mapping
Data maintenance
Timeline
Seasonal Drivers Helper
United Parcel Service, UPS
11.2025 - 12.2025Read More
Seasonal Drivers Helper
United Parcel Service, UPS
11.2024 - 01.2025Read More
Senior Data Integrity Specialist
Quantum Health
03.2020 - 07.2022Read More
Data Integrity Specialist
Quantum Health
01.2007 - 02.2020Read More
Senior Eligibility Specialist
Quantum Health
11.2002 - 12.2007Read More
Columbus Community College
Associate of Applied Science from Accounting
Read More