Linh Pham
San Jose,CA
Summary
As a psychology student with a service industry background, I bring a deep understanding of human behavior and exceptional interpersonal skills to any hospitality role. My experience, from family-friendly restaurants to childcare, has honed my ability to communicate effectively and engage warmly with the public. I excel at creating a welcoming atmosphere and understand that my role goes beyond service—it's about the heart and soul of the establishment.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Four Points By Sheraton
04.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Childcare Assistant Teacher
Campus Child Care Inc.
11.2023 - 06.2024
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Server
Udon Mugizo
02.2021 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Cashier
Sugar Butter Flour
09.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Psychology
University of California - Davis
Davis, CA06.2024
Skills
- Customer-Centric Excellence
- Effective Communication
- Empathy and Connection
- Swift Problem-Solving
Timeline
Front Desk Agent
Four Points By Sheraton
04.2024 - Current
Childcare Assistant Teacher
Campus Child Care Inc.
11.2023 - 06.2024
Server
Udon Mugizo
02.2021 - 11.2023
Cashier
Sugar Butter Flour
09.2019 - 03.2020
Bachelor of Arts - Psychology
University of California - Davis