Savannah Cardinal
Fort Myers,FL
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Talented at multi-tasking, following along to safety procedures, time management, payment processing and upselling. Stays current and precious on consistently offering targeted recommendations to meet each individual and customer needs. Outgoing and friendly with coworkers and clients/customers . Focused and hardworking team player with knowledge in safety and sanitation guidelines.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
The Luminary Hotel
Fort Myers, FL
03.2024 - 01.2025
- Delivered exceptional guest service, ensuring satisfaction through personalized interactions and prompt issue resolution.
- Managed check-in and check-out processes, streamlining operations to enhance overall guest experience.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and quality standards.
- Trained new front desk staff on procedures, fostering a collaborative team environment for improved performance.
- Utilized property management system to handle reservations, billing, and guest inquiries efficiently.
- Implemented process improvements that reduced wait times during peak hours, enhancing operational efficiency.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Was awarded fastest and most improved employee within the first 3 months that came with a raise
- Made the most room upsells and getting customers to join the loyalty program which helped the business and was awarded
Receptionist Supervisor
Florida Heart Association
Fort Myers, FL
01.2023 - 01.2024
- Trained and mentored new reception staff, enhancing team performance and service quality.
- Implemented scheduling system for appointments, improving efficiency in managing patient flow.
- Resolved escalated client inquiries, fostering positive relationships and maintaining high service standards.
- Supervised daily operations of reception area, ensuring efficient workflow and customer satisfaction.
- Monitored inventory of office supplies, optimizing resource allocation and reducing costs.
- Evaluated performance metrics for reception staff, driving continuous improvement initiatives within the team.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Server
Duffy's Restaurant And Grill
Cape Coral, Florida
01.2022 - 05.2022
- Cultivated strong relationships with regular customers to enhance their dining experience.
- Utilized POS system to efficiently process orders, manage bills, and handle complimentary items.
- Educated customers on menu items and provided tailored suggestions for food allergy concerns.
- Reset tables to prepare for new guests. to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Receptionist/Assistant
Cape Premier Realty
Cape Coral, Florida
05.2018 - 05.2021
- Managed over 50 customer calls per day on a multi-line telephone system and greeted claimants during office visits.
- Managed 50+ customer calls daily on multi-line system and greeted claimants during office visits, ensuring efficient communication.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Facilitated positive first impressions by greeting visitors, vendors, and interview candidates upon arrival.
- Maintained master calendar and coordinated general information dissemination, supporting office organization.
Server
Hurricanes Bar & Grill
Cape Coral, Florida
01.2021 - 11.2021
- Executed opening, closing, and shift change duties to ensure efficient restaurant operations and readiness to meet customer needs.
- Promoted excellent service to customers, contributing to increased referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Communicated dining orders to kitchen staff, highlighting special requests or dietary restrictions for accurate preparation.
Education
High School Diploma -
Oasis Charter High School
Cape Coral, FL05.2020
Skills
- Customer service excellence
- Guest services
- Order fulfillment
- Transaction Management
- Database management
- Time management
- Workplace Organization
- Organizational skills
- Team leadership
- Active listening
- Effective Communication
- Customer Services excellence
- Complex problem-solving
- Analytical skills
- Sales expertise
- Customer Call Management
- Strong work ethic
- Company Guidelines
- Reading Comprehension
- Guest services
Timeline
Front Desk Agent
The Luminary Hotel
03.2024 - 01.2025
Receptionist Supervisor
Florida Heart Association
01.2023 - 01.2024
Server
Duffy's Restaurant And Grill
01.2022 - 05.2022
Server
Hurricanes Bar & Grill
01.2021 - 11.2021
Receptionist/Assistant
Cape Premier Realty
05.2018 - 05.2021
High School Diploma -
Oasis Charter High School