Link Lewis
Ellensburg,WA
Summary
Dedicated and detail-oriented professional with a substantial background in customer service. Recognized for a strong work ethic and commitment to excellence in delivering exceptional customer service. Proven ability to manage multiple tasks efficiently, resolve customer issues with empathy, and maintain a high standard of service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Famous Footwear
07.2024 - 09.2024
- Organized racks and shelves to improve the store's appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Handled cash transactions efficiently
- Built relationships with customers to encourage repeat business
- Answered customer questions about sizing, accessories, and merchandise care
- Rotated stock and restocked shelves to maintain product availability
- Accurately processed POS transactions
Front Desk Worker
Snoqualmie Inn
03.2024 - 04.2024
- Resolved guest concerns efficiently
- Maintained accurate records of guest information, ensuring smooth communication between departments
- Assisted guests in booking and changing reservations
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk
- Answered customer telephone calls promptly and appropriately handled needs
Beauty Advisor
Ulta Beauty
09.2023 - 05.2024
- Developed an extensive knowledge of beauty products including ingredients, benefits, and instructions
- Proved ability to learn quickly and adapt to new situations
- Made informed recommendations
- Demonstrated excellent communication skills to build relationships with guests
- Provided a VIP customer experience and assisted customers with product selection
- Worked effectively in fast-paced environments
Cashier
Bed Bath & Beyond
03.2022 - 04.2023
- Greeted and informed customers of products, fostering positive store experiences
- Resolved and de-escalated issues to address customer concerns
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
- Provided product information and resolved concerns to assist customers
- Helped customers locate merchandise
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Mount Si High School
06.2023
Associate of Science -
Bellevue College
06.2023
Skills
- Organizational Abilities
- Collaboration
- Telephone Etiquette
- Cash Register Operation
- Task Oriented
- Sales expertise
Timeline
Sales Associate
Famous Footwear
07.2024 - 09.2024
Front Desk Worker
Snoqualmie Inn
03.2024 - 04.2024
Beauty Advisor
Ulta Beauty
09.2023 - 05.2024
Cashier
Bed Bath & Beyond
03.2022 - 04.2023
High School Diploma -
Mount Si High School
Associate of Science -
Bellevue College
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