Linlin Ren
Orlando,FL
Summary
Working at Disney has been a truly rewarding experience — I love seeing the smiles on everyone’s faces, and I take great pride in helping others. I’m a fast learner with high personal standards, and I’ve built strong, positive relationships with my colleagues. Through my time at Disney, I’ve learned the value of creating meaningful guest experiences, staying calm under pressure, and always working as part of a supportive team.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Disney
Orlando, FL
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Let everyone feel happy when visiting.
- Responded to customer requests for products, services, and company information.
Babysitter
Self Employed Web
Orlando, FL
06.2022 - 07.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Volunteer
Girls On The Run International
Florida
07.2021 - 05.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Front End Associate
Honolulu Dental Care
Honolulu, HI
10.2019 - 02.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Cashier
Payless Supermarket
Honolulu, HI
09.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Dental Hygiene
Vencia College
Orlando, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
Languages
Chinese (Mandarin)
Full Professional
Japanese
Limited Working
Timeline
Customer Service Representative
Disney
10.2023 - Current
Babysitter
Self Employed Web
06.2022 - 07.2023
Volunteer
Girls On The Run International
07.2021 - 05.2022
Front End Associate
Honolulu Dental Care
10.2019 - 02.2020
Cashier
Payless Supermarket
09.2017 - 06.2019
Dental Hygiene
Vencia College