Linnae Sullivan
Blairsville,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dining Room Supervisor
Vincent’s Copper Top Restaurant And Pub
05.2022 - 09.2023
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Longhorn Restaurant
Terry Holten
02.2020 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Child And Community
Lesley College
Cambridge, MA05.1983
Associate of Arts - Community Mental Health
Lasell College
Auburndale, MA05.1979
Skills
- Food and Beverage Pairings
- High-Volume Dining
- Order Accuracy
- Wine Service
- Dining Customer Service
Certification
- Server Alcohol License
- Certified Serve Safe
Timeline
Dining Room Supervisor
Vincent’s Copper Top Restaurant And Pub
05.2022 - 09.2023
Longhorn Restaurant
Terry Holten
02.2020 - 05.2022
Bachelor of Science - Child And Community
Lesley College
Associate of Arts - Community Mental Health
Lasell College
- Server Alcohol License
- Certified Serve Safe
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