Linnaea Mickelson
Rosemount,MN
Summary
Compassionate Registered Nurse with 29 years of experience in offering comprehensive patient care in multiple enviroments, from long-term care to hospital, clinic and homecare. Work well with diverse patient population and foster trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
26
26
years of professional experience
Work History
Triage RN
MHealth Fairview
Eagan, MN
11.2019 - Current
- Phone Triage for a very busy family practice clinic.
- Spoke with patients and families of all ages to assist with managing complex and common medical problems
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered intramuscular and subcutaneous injections and monitored responses.
RN Case Manager Home Care
HealthEast Care System
02.2019 - Current
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Helped patients achieve higher standards of living through effective ADL coaching and assistance
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
- Observed and reported patient condition, progress and medication side effects to accurately document updates
- Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient
- Updated patient charts using EPIC with data such as medications to keep records current and support accurate treatments
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers
- Partnered with healthcare teams to address care plan management, including development and implementation
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity
- Educated patients and answered questions about health condition, prognosis and treatment
RN- Patient Care Supervisor
Fairview Health Services
08.2015 - 02.2019
- Certified that equipment and supplies were properly maintained for quality patient care and safety
- Followed infection control procedures
- Assisted in resolving and satisfying client requests and internal operational issues
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Maintained all confidential personnel files, license and CPR compliance records
- Effectively supervised 6 RN's, 2 LPN's, 8 CMA's and 2 Radiology Technicians
- Perfrorm yearly performance reviews
- Conflict resolution between staff
- Completed yearly staff comptencies
- I was on the committee to review and rewrite policies and procedures. Helped to develope and implement new policies
- Member of the core products team for Fairview Systems
- Conducted monthly staff meetings to educate staff and facilitate good communication
- Recruited, hired, trained and coached on average of 2 new employees per year
- Reviewed customer survey information to prioritize areas of improvement
RN
Fairview Health Services
01.1998 - 08.2015
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity
- Delegated tasks and provided leadership for nurses and support personnel
- I was the Charge nurse for a 19 bed Neuro/ Spine Unit
- Contributed to committees in an effort to promote standardize practices and procedures across hospital-wide nursing stations
- I was part of team that looked at how we move patients more efficiently and quickly thru the ED
- Instructed patients and families on medical diagnoses, treatment options for strokes
- Directed patient admission and discharge tasks while managing patients and coordinating care
- Coordinated nursing care on the unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments and assisting staff
Education
Associate of Applied Science - Nursing
Inver Hills Community College
Inver Grove Heights, MNSkills
- Healthcare ethics
- Nursing staff leadership
- Supervisory training
- Patient and family advocacy
- Current MN licensure with State Board of Nurse Examiners
- Positive behavior modeling
- Patient and family education
- Home care
- Case management activities
- Patient care understanding
- Patient care and confidentiality
- BLS for Healthcare Providers certification
- Patient care plans
- Patient care coordination
- Wound care
- Caseload management
Timeline
Triage RN
MHealth Fairview
11.2019 - Current
RN Case Manager Home Care
HealthEast Care System
02.2019 - Current
RN- Patient Care Supervisor
Fairview Health Services
08.2015 - 02.2019
RN
Fairview Health Services
01.1998 - 08.2015
Associate of Applied Science - Nursing
Inver Hills Community College