Results-driven banking professional with 40 years of experience in back-office operations, specializing in process optimization and compliance. Known for a meticulous approach to problem-solving and a deep understanding of banking systems and procedures. Proven leader with a track record of mentoring teams and enhancing operational performance, delivering consistent results in complex, fast-paced environments.
Overview
40
40
years of professional experience
Work History
Operations Manager, AVP
Signature Bank/Flagstar Bank, N.A
New York City, NY
09.2000 - Current
Monitored and maintained accounts on backup withholding, which missing TINS and/or no TIN certifications on file
Initiated/Approved wire transfers to bank vendors, monitored and posted funds to wire transfer general ledger accounts
Monitored and maintained customer accounts, ensuring they are properly debited when wires are initiated, and manually debiting accounts when necessary
Performed data entry of new Rent Security landlord, building & tenant accounts
Initiate W-9 mailings and Tax reporting
Responsible for monthly 945 Backup Withholding reporting via the EFPTS phone-line and remittance to the IRS
Remitted interest earned on IOLA/IOLTA accounts to various states such as, New York, Connecticut Texas and California
Monitored the Digital Payment Platform client paperwork review, account opening, and account maintenance
Reviewed and approved the Inactive and Dormant account status processing paperwork and the account status change report review
Monitored, reviewed and approved the Remote Official Check process and Client account debits
Coordinated production and mailings of various annual tax forms on interest and dividends earned, and processed corrections on tax system for interest earned on customer’s accounts
Worked closely with the Bank’s Tax Manager and the Tax IT team on annual IRS B-Notices (mismatch btw name and TIN) and any IRS assessed Penalty Notices
Resolved problems that are outside the responsibility of subordinate employees
Prepared annual performance evaluations for staff
Monitored and approved staff’s attendance records
Prepared and initiated Corrective Action warnings
Maintained overall quality of department’s work and the Policy and Procedures associated to each job function
Worked closely with Internal and External Audits and Risk teams
Supervisor/Team Leader
Manhattan Savings Bank/Republic National Bank/HSBC
New York City
09.1984 - 09.2000
Performed data entry of new Rent Security landlord, building & tenant accounts
Performed Bank Account Reconciliations
Calculated and Posted Account Interest Adjustments
Supervised staff
Education
Diploma - General Studies
ST Joseph’s High School
West New York, NJ
06.1981
Skills
Back Office Processing
Team Leadership
Mentorship
Multi-tasking
Communication
Regulatory Compliance
Data Analysis
Reporting
Banking Systems
Software
Problem Solving
Microsoft proficiency
Experienceandskills
Key employee in the implementation startup of a new bank
Forty years of Back Office Processing
Team Leadership & Mentorship
Organized multi-tasker and able to perform within a high-volume area
Discrete and professional
Strong communications skills
Regulatory Compliance
Data Analysis & Reporting
Banking Systems & Software
Problem Solving
Microsoft proficient
Timeline
Operations Manager, AVP
Signature Bank/Flagstar Bank, N.A
09.2000 - Current
Supervisor/Team Leader
Manhattan Savings Bank/Republic National Bank/HSBC