Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linnell Kimble-Rosser

Mount Laurel,NJ

Summary

IT Professional with over 15 years' experience in Telecommunications. Combines deep knowledge with experience in areas such as, ( I S P ) Carrier Relations, Service Delivery, Network Engineering, Fiber Construction &Ops , Finance Analysis, Sales Support and Vendor Management. Computer Systems and Software Packages: CSG/GUI, JIRA, Service-Now. Microsoft Office Suite, Century, CRM, SharePoint. Order Management Systems: Century, Remedy & Single View.

Overview

18
18
years of professional experience

Work History

IT Implementation Specialist

Janney Montgomery Scott, LLC
02.2016 - Current
  • Managed end user expectations with regular updates on IT Projects
  • Initiate and implement Internet Provider orders for On & Off-Net Fiber service connecting to 130 remote offices
  • Negotiate and manage contracts and relationships with vendors / carriers that supply network services
  • Interface with Engineering and Network Planning to procure network services and interconnections and manages service levels for field buildouts, operations, and maintenance of services including Internet connections, Voice connections and Usage
  • Provide specs for Network Cabling Vendors to build out server rooms
  • Follow up smoothly and independently to resolve open project-related roadblocks with Internet Carriers and Providers for installs
  • Audits monthly network expenditures for reimbursement
  • Successfully delivered on the rolled out of new Voice Complete-DID platform with Telecom Provider - CenturyLink / Lumen across the firm, upgrading over 125 office locations
  • Migrated all legacy voice services, i.e
  • (PRI, BRI, Pots & ISDN) over to cloud-based technology
  • Decommissioned old PBX equipment and services
  • This results in cost savings of over $25k / annually
  • Managed Engineering team on the rolled out of Comcast Metro Ethernet Service for new ENS network connecting all 130+ Janney offices to Hub location in Philadelphia, PA
  • Upgraded and transitioned all locations from legacy DIA - Copper facilities to direct Fiber Ethernet infrastructure at each site location
  • Resulting in cost savings of over $20K / annually& bringing over 60% of JMS offices On-Net.

Project Manager

Comcast
03.2010 - 11.2015
  • Manage complex 'MACD' Metro Ethernet - Voice & Data service projects from Sales thru turn up, as well as implementing process improvements
  • Launched streamlined process for product service changes, as well as Disconnect & Cancellation order workflows
  • Works on CPE Reclamation process (i.e
  • Ciena and Cisco Devices) with onshore & offshore teams
  • Work with Sales to design, and support network solutions to customer remote sites
  • Interface with Engineering and Network Planning to procure network services and interconnections and manages service levels for field level build, operations, and maintenance of services including on and off-net Internet connections, and Voice connections
  • Trained new employees in product information and techniques on quality customer service
  • Worked as Subject Matter Expert for Operations & Billing System - (Century) through BATA /UAT to System Roll out & Production.

Network Analyst

AT&T
04.2006 - 02.2010
  • Approved long-term utility and real estate expense planning and forecasting drivers such as site & switch counts and average costs
  • Conducts monthly audits and provides financial analysis support to six Local Markets
  • Initiate cost savings
  • Approve & Process monthly real estate rent & utility payments
  • Oversee monthly network expenditures averaging $6M for the Northeast Region (12,000 cell towers & switches)
  • Created utility expense forecasts for ~$50M+ annual utility budget
  • Develop and maintain Q/A process for control of justification for capital expenditures
  • Provides analysis and evaluation of cost/expense issues
  • Implemented market utility expense optimization and cost reduction program for Cingular/AT&T merger & network migration
  • Review and Decommission initiative for Northeast Region
  • Estimated $250K in cost savings per fiscal year.

Education

Coursework toward B.S., Accounting -

Kean University

Skills

  • Project Management
  • Analytics
  • Revenue Growth
  • Network Auditing
  • Vendor Management
  • Service Delivery
  • Metro Ethernet
  • Fiber Buildout & Construction
  • Problem Solving & Resolution
  • Telecommunications

Languages

English
Bilingual or Proficient (C2)

Timeline

IT Implementation Specialist

Janney Montgomery Scott, LLC
02.2016 - Current

Project Manager

Comcast
03.2010 - 11.2015

Network Analyst

AT&T
04.2006 - 02.2010

Coursework toward B.S., Accounting -

Kean University

Similar Profiles

CREATE PROFILE
Linnell Kimble-Rosser