Linnell Robinson

Owner/ CEO

New Castle,PA

Summary

Results-driven facilities and hospitality operations leader with 10+ years of experience managing large-scale housekeeping and janitorial operations in high-traffic environments. Proven ability to lead multi-shift teams, optimize labor scheduling, enforce safety and quality standards, and deliver contract-level performance expectations. Strong background in staffing, training, inspections, inventory control, and restorative floor care programs. Entrepreneurial and client-focused leader with a track record of scaling service operations, improving efficiency, and maintaining high customer satisfaction in fast-paced, public-facing facilities.

Overview

years of professional experience

Work History

Owner / CEO

Tag Team Services LLC

Pittsburgh, PA

01.2021 - Current

Founded and scaled a multi-service staffing and facility management company, reaching over $1M+ in revenue within the first year.
Designed and implemented onboarding systems, SOPs, and workflows to streamline hiring, training, and employee retention.
Partnered with hotel and commercial clients to deliver customized staffing solutions that improved service quality and reduced turnover.
Managed financial operations including budgeting, accounts payable/receivable, and payroll, maintaining healthy profit margins.
Conducted market analysis and developed go-to-market strategies, establishing Tag Team as Pittsburgh’s #1 Hospitality Staffing Provider.

Project Director of Housekeeping

The Service Companies

Various Locations

08.2018 - 12.2020

Directed housekeeping operations across multiple hotel properties, ensuring consistency in service standards and guest satisfaction.
Built and maintained long-term client relationships in the hospitality sector, contributing to sustained revenue growth.
Reviewed and managed property-level P&L statements, prepared annual budgets, and implemented cost-control initiatives.
Standardized onboarding and training programs that improved employee productivity and compliance with brand standards.

Director of Housekeeping

Hotel Monaco – A Kimpton Hotel

Pittsburgh, PA

12.2017 - 07.2018

Led a department of 40 team members, achieving Top 3 Guest Satisfaction rankings across the Kimpton brand for 16 consecutive months.
Boosted Employee Opinion Survey results to 98% satisfaction through enhanced communication and engagement strategies.
Oversaw inventory management, payroll, and departmental budgeting, reducing operational waste and optimizing scheduling efficiency.
Collaborated with engineering and front-office teams to ensure seamless guest experiences and continuous process improvement.

Education

Bachelor - Hospitality Management

Mercyhurst University

Erie, PA

Skills

Large Team Supervision (80 Employees)
Real-Time Staffing Adjustments
Operational Strategy & Efficiency
Janitorial Quality Assurance

SOP Development & Compliance
Budgeting & P&L Oversight
Cross-Departmental Leadership
Janitorial Operations Leadership

Accomplishments

Increased hotel guest satisfaction scores to top 3 nationwide (Kimpton Hotels).
Scaled a start-up staffing firm to $1M+ annual revenue within 12 months.
Developed onboarding processes that reduced employee turnover by over 40%.
Achieved 98% employee satisfaction in internal engagement surveys.

Timeline