LINNETTE RUPERTO-APONTE
2320 Sammy Cervantes St. El Paso,TX
Summary
Excellent communication and planning skills, as well as a resilient and hardworking personality. Professional with a strong commitment to the community. Well-organized, hardworking, and committed to increasing support to meet growing demands. Bring extensive high-call volume experience working with costumers for over 10 years. With a background in psychology, and customer service, I am organized and detail oriented. Fluency in both English and Spanish. Personable and professional communicator. Well-organized, hardworking, and committed to increasing support to meet growing demands. Ability to establish and maintain trusting relationships with parents, children, customers and coworkers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Campus Clerk
Socorro Independent School District
02.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Volunteer
Socorro Independent School District - District Service Center
09.2022 - Current
- Developed leadership skills as well as assisting other volunteer members by supporting and collaborating to help the school
- Volunteered to help schoolteachers and office staff to assist and delivering materials and other extracurricular activities
- Was able to assist on making a to-do list and gathering materials for volunteer work
- Attended meetings where new opportunities were discussed
- Assisted event participants
- Interacted with parents, children and school staff.
Crew Trainer
Raising Cane's Chicken Fingers
07.2021 - 08.2022
- Set a positive example for my teammates by providing high-quality, efficient service
- Was in charge of answering customer questions about merchandise and pricing
- Handled some customer complaints professionally, putting customer satisfaction first
- Dealt with all customer service issues courteously and in accordance with company policies
- Greeted customers and assisted them with any questions they had
- Provided training to new crew members so that they could contribute to the store's positive culture
- Completed paperwork by filling out the crew members training books and giving them feedback on their performance.
Family Childcare Provider
Child Youth Services/Happy Trails Daycare
10.2019 - 01.2021
- Created lesson plans every week to help kids have a routine and prepare them for the school environment
- Provided nurturing and positive environments for children's social and emotional development
- Supervised children to help them develop physical and social skills
- By encouraging open communication and providing positive feedback, I was able to form long-lasting, professional relationships with families and children
- Created and maintained a safe environment for children to learn and play
- Prepared nutritious snacks and meals for 7 kids each day
- Created games and activities using arts and crafts to support learning and verbal skills
- Kept an up-to-date list of emergency contact information and my child's medical information so that I could react quickly in the event of an emergency
- Worked with children one-on-one to establish positive relationships
- Was able to recognize warning signs of emotional and developmental issues in children.
Cook
Child Youth and School Services (CYS)
08.2018 - 04.2019
- Sanitized food preparation areas, and equipment to avoid cross-contamination from raw foods
- Prepared and served a variety of dishes to the children in care
- Making dishes for children who have special dietary, food allergies or cultural requirements
- Made food according to recipes, portioning, cooking, and waste management guidelines
- Established and maintained open, collaborative relationships with the kitchen team.
Childcare Provider Preschool
The Spotlight Childcare & Preschool
08.2016 - 12.2016
- Taught social, communicative, and problem-solving skills to children individually and in groups
- Created lessons and activities to help children develop physically and emotionally
- Spoke with parents about their daily activities, as well as positive and negative developments
- Kept a good balance of rest periods, active play, and instruction in my schedule
- Observed play activities in order to identify both positive and negative behaviors.
NAF School Cafeteria Service Worker/Cashier
Barsanti Elementary School/DoDEA
09.2015 - 08.2016
- Used a point-of-sale system to enter orders, process payments, and issue receipts to parents
- Collaborated with cafeteria manager to resolve issues and address parents' concerns
- Helped parents by answering their questions and completing their requests
- Counted the cash in the register drawer at the start and end of each shift
- I was in charge of making and providing breakfast for children
- Assisted student in managing their school accounts and purchases and assisted them with their account numbers or pins when needed.
Team Member
Church's Chicken Restaurant
04.2006 - 05.2013
- Assisted management with stock ordering and inventory control
- Ensured order accuracy and customer satisfaction by double-checking their orders
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Was able to keep my productivity goals by resolving issues in a timely manner
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Formed strong bonds with my coworkers and managers
- All of my tasks were completed in a productive and efficient manner
- Improved my problem-solving skills and adaptability during exposure to roles such as sales, cash, phones, merchandising, assembling, preparing different foods and cleanliness of the store.
Education
Bachelor of Arts - Psychology
Interamerican University of Puerto Rico - Mercedita, Ponce
01.2016
Skills
- Strong interpersonal skills
- Exceptional time management skills
- Self motivated
- Customer and parent oriented
- Planning and Organization
- Staff education and training
- Activity planning
- Customer service
- Relationship development
- Administrative Support
- Multitasking Abilities
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Organizational Skills
- Teamwork and Collaboration
- Child Supervision
- Cash Handling
- First Aid/CPR
Certification
CPR and First Aid Certified
Timeline
Campus Clerk
Socorro Independent School District
02.2024 - Current
Volunteer
Socorro Independent School District - District Service Center
09.2022 - Current
Crew Trainer
Raising Cane's Chicken Fingers
07.2021 - 08.2022
Family Childcare Provider
Child Youth Services/Happy Trails Daycare
10.2019 - 01.2021
Cook
Child Youth and School Services (CYS)
08.2018 - 04.2019
Childcare Provider Preschool
The Spotlight Childcare & Preschool
08.2016 - 12.2016
NAF School Cafeteria Service Worker/Cashier
Barsanti Elementary School/DoDEA
09.2015 - 08.2016
Team Member
Church's Chicken Restaurant
04.2006 - 05.2013
Bachelor of Arts - Psychology
Interamerican University of Puerto Rico - Mercedita, Ponce
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