- DIY and Home Improvement
- Cooking
- Enjoy participating in exersize for overall physical and mental well-being
- I like trying new recipes and food trends
- Baking
- Dancing
- Reading
- Personal Development and Self-Improvement
- Regularly practice mindfulness and meditation for overall wellness
- Watching Movies and TV Shows
Nataša Horwath
San Antonio
Summary
Skilled in working under pressure and adapting to new situations and challenges to better enhance the workplace. Highly-motivated individual with a desire to take on new challenges, and learn new skills. Passionate and Motivated. Outgoing and friendly with a strong drive to succeed. Strong worth ethic, almost 13 years of Customer Service Experience, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused, and excited to obtain an entry-level position to help work towards main career and life goals.
Overview
15
15
years of professional experience
Work History
Campus Life Navigator
Haven for Hope
San Antonio, TX
02.2024 - Current
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Educated clients about available resources within the community related to housing, employment, and health care.
- Provided information and guidance to clients on where to access services and resources.
- Conducted pre-intake paperwork with new clients.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Participated in team meetings.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Collaborated with other professionals, such as Life Safety Officers, Case Managers, and Acute Care Station staff, to coordinate care for clients.
- Attended training related to professional development.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to clients when face-to-face.
- Approached clients and engaged in conversation through the use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with staff members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Dog Trainer
Bulletproof Dog Training
San Antonio, TX
03.2022 - 12.2023
- Using positive reinforcement, praise, love, and affection to reward dogs.
- Use of humane training tools and verbal and leash corrections to teach dogs commands and behaviors.
- Freed or exercised dogs or provided other general care.
- Transported dogs safely to pet friendly stores and parks to train and socialize dogs.
- Observed dogs physical conditions to detect illness or unhealthy conditions requiring medical care.
- Administered prescribed medications to dogs.
- Talked to or interacted with dogs to encourage familiarization with human voices or contact.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, place, heel, off, and down commands.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Discussed weekly progress towards training goals with clients
- Evaluated animals for trainability and ability to perform.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Advised owners on strategies for continuing training and reinforcing lessons.
Dog Daycare Attendant
Kara's K9 Retreat
San Antonio, TX
03.2021 - 02.2022
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Furnished pets with food and water to foster nourishment for growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed precise feeding instructions and schedules for animals under care.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
Line Food Prep
Jason's Deli
San Antonio, TX
06.2019 - 03.2020
- Removed trash and dropped food items regularly to keep work spaces neat and clean.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Protected food from spoilage by storing according to safety procedures.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Greeted all customers.
Deli Associate
Target Corporation
San Antonio, TX
03.2017 - 06.2019
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Informed customers of deli specials to increase profits.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Used hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.
- Emphasized fast, friendly customer service.
- Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.
- Operated check stand equipment including cash register, scanner and scale.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals three compartment sink.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Complied with health and sanitation practices and procedures.
Gas Station Clerk
Murphy Usa Inc.
San Antonio, TX
07.2015 - 02.2017
- Assisted guests with gas pumping and payment.
- Ensured proper age of customers for alcohol and cigarettes.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Stocked and rotated inventory regularly.
- Communicated information to customers about product quality, value and style.
- Exchanged returned merchandise for customers quickly and efficiently.
- Processed all sales transactions accurately and in a timely fashion.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered exceptional customer service to differentiate and promote the company brand.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Organized the store by returning all merchandise to its proper place.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Replenished merchandise shelves with items from the stockroom.
Packer
Superior Foods Inc
San Antonio, Tx
03.2015 - 07.2015
- Makes sure all correct raw materials are being used for product blends.
- Technician the accurate component list of raw materials introduced into the blend.
- Stops the inspection line for foreign material discovery or blended raw materials are not in compliance with customer quality standards and specifications.
- Reports all out compliance blended product to the Line Supervisor, the Quality Assurance Technician, the Quality Assurance Supervisor, and/or the Production Supervisor immediately to avoid production disruptions and to provide accurate corrections and resolutions.
- Washes and sanitizes conveyors and supporting equipment during production change-overs and wash downs.
- Ensures utensils are clean and sanitized and informs Quality Assurance Technician to replace or change utensil sanitation container.
- Rinses and stores raw material containers away from the production lines for further disposition.
- Maintains work area clean, floors and surrounding area free of debris, and collects organic and inorganic in between work orders, change overs, and/or wash-downs.
Softlines Associate
Sams Club
San Antonio, Tx
08.2014 - 02.2015
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed all sales transactions accurately and in a timely fashion.
- Maintained visually appealing and effective displays for the entire store.
- Worked as a team member to provide the highest level of service to customers.
- Communicated information to customers about product quality, value and style.
- Recommended merchandise to customers based on needs and preferences.
- Consulted with customers on the latest styles and trends.
- Marked clearance products with updated price tags.
Day Park Quality Team Member
SeaWorld Parks & Entertainment
San Antonio, TX
06.2011 - 07.2014
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
- Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
- Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.
- Vacuumed carpets, mopped floors, using company-approved cleaning products.
- Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
- Scraped gum off of hard surfaces and carpet.
- Operated janitorial equipment properly and safely.
- Set up and took down chairs and tables.
- Traveled to and from work sites in a timely manner.
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
Education
High School Diploma -
Earl Warren High School
San Antonio, TX2013
Skills
- Detail Oriented
- High-level multitasking
- Customer service-focused
- Organizational skills
- Working with the Homeless Population
- Team player
- Fluent in Spanish
- Strong interpersonal skills
- Strong communication skills
- Hazardous materials
- Motivated
- Basic math skills
- Good verbal/written communication skills
- Safe food handling
- Dog Training
Interests
Timeline
Campus Life Navigator
Haven for Hope
02.2024 - Current
Dog Trainer
Bulletproof Dog Training
03.2022 - 12.2023
Dog Daycare Attendant
Kara's K9 Retreat
03.2021 - 02.2022
Line Food Prep
Jason's Deli
06.2019 - 03.2020
Deli Associate
Target Corporation
03.2017 - 06.2019
Gas Station Clerk
Murphy Usa Inc.
07.2015 - 02.2017
Packer
Superior Foods Inc
03.2015 - 07.2015
Softlines Associate
Sams Club
08.2014 - 02.2015
Day Park Quality Team Member
SeaWorld Parks & Entertainment
06.2011 - 07.2014
High School Diploma -
Earl Warren High School
Hobbies
- Spending time with my daughter.
- Spending time with Family.
- Reading and Studying the Bible.
- Going to Church.
- Reading Dog Training related books.
- Working Out.
- Learning about new things.
- Learning new skills.
- Reading Books