LINO BELTRAN
SAN JUAN
Summary
Customer Service Representative with 7 years of experience excelling in inbound call support and insurance customer service. Demonstrates strong skills in conflict resolution, data analysis, and team leadership, resulting in improved customer retention and satisfaction. Passionate about fostering teamwork and implementing process improvements to enhance service quality and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delia’s Tamales Warehouse
Express Employment Professionals
10.2025 - 06.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated forklifts and pallet jacks to transport goods efficiently throughout warehouse.
- Implemented safety protocols to minimize workplace hazards and ensure compliance.
- Coordinated inventory counts and maintained accurate stock levels using warehouse management systems.
- Trained new employees on safe operating procedures and efficient material handling techniques.
- Streamlined order fulfillment processes, reducing turnaround times for shipments.
Inbound Call Support
Task Us
06.2023 - 04.2025
- Provided exceptional inbound call support, resolving customer inquiries and enhancing satisfaction through effective communication.
- Streamlined call handling processes, leading to reduced wait times and improved customer retention rates.
- Analyzed call data to identify trends, enabling targeted training that resulted in noticeable gains in team performance.
- Fostered teamwork among support staff, enhancing knowledge sharing and creating a more efficient service environment.
- Empathetically managed challenging customer interactions, transforming complaints into opportunities for loyalty and referrals.
- Implemented a new call routing system, significantly reducing response times and enhancing overall customer satisfaction.
Insurance Customer Service
Maximus
02.2021 - 01.2023
- Resolved over 200 customer inquiries weekly, enhancing satisfaction and retention.
- Streamlined claims processing, reducing turnaround time by 40 hours monthly.
- Collaborated with team to improve policyholder communication, boosting clarity and trust.
- Utilized analytical skills to identify trends, improving service strategies.
- Implemented feedback mechanisms, leading to measurable improvements in service quality.
- Resolved customer inquiries promptly, enhancing satisfaction rates and fostering long-term client relationships.
Customer Service Rep
Express Employment
10.2018 - 12.2020
- Managed customer inquiries, resolved issues, improved satisfaction, utilized CRM tools, enhanced loyalty.
- Provided exceptional customer support, resolving inquiries promptly and enhancing client satisfaction through effective communication.
- Streamlined order processing procedures, resulting in faster turnaround times and increased customer retention.
- Worked closely with team members to identify and address service gaps, fostering a culture of continuous improvement.
- Maintained accurate customer records and managed feedback processes to ensure high standards of service quality.
- Analyzed customer feedback to inform training initiatives, leading to measurable improvements in service delivery.
Education
High School Diploma - undefined
PSJA ECHS
Pharr05.2016
Skills
- Time Management, Conflict Resolution, Team Leadership, Customer Retention, Data Analysis, Process Improvement, Sales Techniques, Problem Solving, Active Listening, Time Optimization, Customer Engagement
LANGUAGES
English, Spanish (Highly proficient).
Certification
Broker and dispatch certifications
Timeline
Delia’s Tamales Warehouse
Express Employment Professionals
10.2025 - 06.2026
Inbound Call Support
Task Us
06.2023 - 04.2025
Insurance Customer Service
Maximus
02.2021 - 01.2023
Customer Service Rep
Express Employment
10.2018 - 12.2020
High School Diploma - undefined
PSJA ECHS