Linsey Keyes

• Sales Operations & Enablement: Maintain, organize, and update the internal resource library to ensure all customer-facing collateral is brand-compliant and easily accessible.
• Content & Training Support: Format presentation decks, build training materials, and track completion rates for sales onboarding modules and certifications.
• Cross-Functional Coordination: Act as a key liaison between Sales, Marketing, and Product teams to align on product updates, marketing campaigns, and resource needs.
• Onboarding Logistics: Coordinate new hire onboarding end-to-end, including scheduling sessions, provisioning software access, and distributing training materials.
• Analytics & Tool Adoption: Monitor CRM data accuracy, track sales tool adoption, and gather team feedback to identify process gaps for leadership review.

• Executive Support: Managed complex calendar scheduling and coordinated high-level leadership meetings.
• Reporting & Strategy: Prepared detailed reports and presentation decks for executive reviews and strategic planning sessions.
• Systems & Project Tracking: Built and maintained organizational systems for streamlined document management and project tracking.
• Cross-Department Communication: Facilitated interdepartmental communication to ensure timely and seamless information flow.

• Operations & Customer Experience: Managed charter reservations, answered inquiries on boat options, processed phone payments, and checked in self-captained pontoon renters.
• Safety & Compliance: Conducted comprehensive pre-charter safety and boundary briefings for captains and passengers to ensure lake and river navigation compliance.
• Vessel Preparation & Maintenance: Prepared boats prior to departure and executed full post-charter cleaning and maintenance to maintain fleet quality.

• Event Leadership & Operations: Led event planning and logistics for the Gross Global Happiness (GGH) summit, including managing financial orders and approving international visa documentation for attendees.
• On-Site & Course Management: Supervised weekend university courses on-site in Costa Rica, providing operational support to presenters and ensuring seamless event execution.
• Team Leadership: Trained and onboarded new incoming interns and collaborated cross-functionally to support core CEE initiatives.

• Customer Service & Sales: Delivered attentive table service, offered personalized menu recommendations, and efficiently processed customer payments.
• Operations & Cleanliness: Executed daily opening/closing side duties to maintain a clean, organized, and compliant dining area.
• Leadership: Promoted to Server Trainer to onboard, mentor, and train new front-of-house staff on menu knowledge and service standards.

• Technician & Project Logistics: Coordinated and confirmed technician schedules for Walmart store remodels via third-party vendor (NET), tracking all timelines in Excel.
• Stakeholder Support: Served as the primary point of contact for technicians and Walmart personnel, resolving inquiries regarding construction and remodel operations.

• Customer Service & Hospitality: Welcomed guests, answered inquiries, and efficiently processed food and beverage orders to ensure a high-quality dining experience.
• Daily Operations: Prepared food and drink orders to custom specifications and executed daily opening and closing procedures to maintain operational readiness.

• Customer Service & Hospitality: Greeted guests, answered inquiries, and efficiently processed food and beverage orders to deliver a positive dining experience.
• Prep & Operations: Prepared quality food and drink items to standard specifications and executed daily opening and closing procedures to keep the restaurant service-ready.

GPA: 3.6 GPA

• Emphasis: World Languages & Cultures | Minors: Spanish, History
• Honors & GPA: Graduated with Honors | Dean’s Honor List (All Years) | GPA: 3.6 | Summa Cum Laude graduate
• Relevant Coursework: Interdisciplinary coursework across History, Languages, Anthropology, Economics, and Geography.

Center for Executive Education (CEE) at the University for Peace | International Intern

• Coordinated logistics and planning for the annual Gross Global Happiness (GGH) summit during a three-month program in Costa Rica.

• Honors: Magna Cum Laude | GPA: 3.85
• Key Focuses: Advanced Coursework & Spanish Language Studies