Linsey Rushing
Valley Head,AL
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients and maximizing profits with existing customers.
Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
16
16
years of professional experience
Work History
Account Manager/Asset Sales
Little River Transportation
Fort Payne, Alabama
04.2023 - Current
- Negotiated contracts with clients to maximize profitability.
- Developed and maintained strong relationships with key stakeholders.
- Managed client accounts ensuring timely communication and service delivery.
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated with cross-functional teams to resolve client issues promptly.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated transportation logistics to meet client needs efficiently.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Prepared monthly statements for each account, including revenue, status, and upcoming transportation plans.
- Analyzed customer feedback to improve service offerings and satisfaction.
- Implemented process improvements to enhance operational efficiency.
- Coordinated transportation logistics to optimize service and delivery.
- Facilitated communication between clients and internal teams.
- Analyzed market trends to identify growth opportunities for services.
- Developed strategies to increase revenue and build relationships with existing clients.
- Generated leads through cold calling activities.
- Attended conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development and growth.
- Solicited feedback from customers on their experience with services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Operations Manager/Logistics Specialist
J & P Trucking
Henagar, Alabama
04.2010 - 04.2023
- Managed daily operations and logistics for efficient freight transportation.
- Oversaw staff to ensure adequate coverage and productivity.
- Coordinated maintenance of trucks to ensure compliance with safety regulations.
- Trained new employees on company policies and safety protocols for their roles.
- Collaborated with clients to resolve service issues and improve customer satisfaction.
- Analyzed fuel usage patterns to optimize routing and reduce operational costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, training, and disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments to ensure safe and efficient operations.
- Implemented standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented tracking systems to enhance visibility of shipments throughout the process.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Monitored and organized logistics documents and bills of lading.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Dispatched local and long-distance carriers daily.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
Education
Scottsboro High School
Scottsboro, ALSkills
- Account management
- Customer relationship management (CRM)
- Increasing profitability
- Revenue retention
- Contract negotiation
- Customer needs assessment
- Customer satisfaction
- Issue resolution
- Problem solving
- Logistics coordination
- Operational efficiency
- Process improvement
- Goal oriented
- Effective communication
- Converting leads
References
References available upon request.
Timeline
Account Manager/Asset Sales
Little River Transportation
04.2023 - Current
Operations Manager/Logistics Specialist
J & P Trucking
04.2010 - 04.2023
Scottsboro High School