Linsey Wright
Hastings,MI
Summary
Dynamic customer service professional with proven expertise at Farmers Insurance Company, excelling in problem resolution and customer satisfaction. Recognized for maintaining high product knowledge and effectively managing customer complaints, resulting in positive feedback. Skilled in team collaboration and adept with multi-line phone systems, ensuring efficient service delivery.
I have previous factory experience working at Flexfab, and Viking before the jobs listed here. I enjoy fast paced, quality and quantity based environments. I learn quickly and have excellent attendance. I look forward to joining your team!
Overview
3
3
years of professional experience
Work History
Customer Service Associate Claims
Farmers Insurance Company
05.2022 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Team Member
Tractor Supply
06.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Thomson High School
Scranton, PASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Quality assurance
- Inventory control
- Multi-line phone systems
- Product merchandising
Timeline
Team Member
Tractor Supply
06.2023 - 09.2023
Customer Service Associate Claims
Farmers Insurance Company
05.2022 - 02.2025
Thomson High School
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