Linzee Bjork
Visalia,CA
Summary
Dynamic General Manager with a proven track record at Round Table Pizza, Inc., excelling in operations management and team development. Expert in P&L management, driving sales growth through strategic marketing initiatives and exceptional customer relations. Cultivated strong vendor relationships, enhancing service delivery and fostering a collaborative team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Round Table Pizza, Inc
02.2022 - Current
- Directed daily operations to ensure efficient service delivery and optimal team performance.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Trained and supervised staff, fostering a collaborative environment focused on customer satisfaction.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue potential.
- Collaborated with marketing teams to develop promotional campaigns, driving foot traffic and sales growth.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
- Conducted regular performance evaluations, providing feedback and support for staff development initiatives.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
Shift Supervisor
Round Table Pizza, Inc
Visalia, CA
08.2017 - 02.2022
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on operational procedures and company standards.
- Managed inventory levels, ensuring adequate stock for smooth operations.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Coordinated with kitchen staff to streamline food preparation and order fulfillment.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored compliance with health and safety regulations in food handling practices.
- Contributed to team meetings, providing insights on process improvements and operational challenges.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Crew Member
Round Table Pizza, Inc
Visalia, CA
03.2017 - 08.2017
- Prepared and assembled food orders accurately and efficiently.
- Provided excellent customer service, addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated kitchen equipment safely, following all operational procedures and safety guidelines.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Assisted in training new crew members on company policies and food preparation techniques.
Education
Builders Academy
Bullhead City, AZSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Relationship building
- Verbal and written communication
- P&L management
- Team training and development
- Schedule management
- Customer retention
- Deadline oriented
- Vendor relationships
- Employee development
- Project management
Certification
ServSafe manager certificate
RBS certification
Timeline
General Manager
Round Table Pizza, Inc
02.2022 - Current
Shift Supervisor
Round Table Pizza, Inc
08.2017 - 02.2022
Crew Member
Round Table Pizza, Inc
03.2017 - 08.2017
Builders Academy