Linzie Kuhnly
Duluth,MN
Summary
Dedicated Transportation Security Officer with proven expertise in policy enforcement, customer relations, and de-escalation techniques. Committed to enhancing passenger safety and satisfaction through effective communication and thorough security practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department of Homeland Security
Duluth, MN
09.2017 - 06.2026
- Conducted thorough security screenings using advanced imaging technology and metal detection systems.
- Monitored passenger behavior to identify potential security threats and ensure compliance with regulations.
- Collaborated with law enforcement agencies to enhance airport security protocols and response strategies.
- Trained new staff on operational procedures, regulatory standards, and emergency response techniques.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
Cashier Supervisor
Sam's Club
Duluth, MN
06.2011 - 08.2017
- Supervised daily operations of cash register area, ensuring efficient customer service and accurate transactions.
- Trained and mentored new cashiers on company policies and customer engagement techniques.
- Implemented inventory control measures, reducing discrepancies in stock levels by establishing regular audits.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty to the brand.
- Made sure cashiers were hitting their daily/weekly goals for Memberships
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Associate of Science - Criminal Justice
Fond Du Lac Tribal And Community College
Cloquet, MN06-2016
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Customer relations skills
- Passenger communication
Certification
Certificate for Homeland Security
Timeline
Transportation Security Officer
Department of Homeland Security
09.2017 - 06.2026
Cashier Supervisor
Sam's Club
06.2011 - 08.2017
Associate of Science - Criminal Justice
Fond Du Lac Tribal And Community College
Model Officer
I was awarded Model Officer by my supervisors at Transportation Security Administration from Duluth International Airport. To be awarded this, you have to display and achieve certain aspects and goals. I showed and displayed knowledge of Security Operation Procedures. I was professional when dealing with all passengers, and coworkers.