Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linzy Maynard

Council Bluffs

Summary

Seasoned customer service expert passionate about delivering exceptional support and assistance. Committed to personal and professional growth through continuous learning and skill development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

NavSav Insurance Agency
Council Bluffs
11.2024 - Current
  • Maintained accurate records of all customer interactions in the CRM system.
  • Resolved customer complaints in a timely manner.
  • Negotiated contracts with clients to maximize profitability.
  • Solicited feedback from customers on their experience with products or services.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.

Customer Service Representative

Stillwater Insurance Group
Omaha
05.2018 - 11.2024
  • Enhanced customer service to assist in streamlining the customer experience.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Teller

Bank of the West
10.2017 - 04.2018
  • Greet customers as they enter the building.
  • Assist with bank transactions (deposits, withdraws, cashing checks)
  • End of day drawer balance

Customer Service Representative

AAA
Omaha
10.2016 - 09.2017
  • Answer inbound calls from customers and members.
  • Assist with inquiries about insurance policies or memberships.
  • Cross-sell memberships and upgrades.

Slot Attendant

Ameristar Casino
Council Bluffs
09.2015 - 10.2016
  • Maintain clean area for guests.
  • Cash handling, payout jackpots.
  • Maintain slot machines.

Education

High School Diploma -

Papillion LaVista South High School
Papillion, NE
05.2015

Skills

  • Problem resolution
  • Communication
  • CRM management
  • Account management
  • Time management
  • Detail-oriented
  • Critical thinking
  • Ability to multitask
  • Computer skills
  • Customer relationship management

Certification

Property & Casualty - resident Iowa license 18251409 and non-resident Nebraska license

Timeline

Account Manager

NavSav Insurance Agency
11.2024 - Current

Customer Service Representative

Stillwater Insurance Group
05.2018 - 11.2024

Teller

Bank of the West
10.2017 - 04.2018

Customer Service Representative

AAA
10.2016 - 09.2017

Slot Attendant

Ameristar Casino
09.2015 - 10.2016

High School Diploma -

Papillion LaVista South High School

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