Lioneil McWhorter Jr
Customer Service Professional
Steger,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Logistics Manager
Knight Lyfe Logistics
Steger, IL
11.2021 - Current
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Home Health Care Aide
Prudential Home Health Care Services
Matteson, IL
04.2021 - Current
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Account Manager
AT&T
Alsip, IL
02.2016 - 11.2021
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Contacted regular and prospective customers to explain product features and solicit orders.
Systems Specialist
Micro Center
Chicago, IL
02.2009 - 02.2016
- Provided exceptional customer service by assisting clients with technical inquiries and issues related to electronic devices and computer systems
- Effectively diagnosed and resolved technical problems, utilizing a combination of personal expertise, company knowledge base, and relevant resources
IT Technician
Self Employed Services
Chicago, IL
01.2009 - 12.2009
- Conducted computer diagnostics, resolving technical problems and installing/repairing hardware and software
- Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
- Maintained office PCs, networks and mobile devices.
Assistant Manager
Walgreens
Chicago, IL
04.2003 - 11.2008
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
A.S - Information Technology
International Academy of Design And Technology
11.2006 - 06.2008
Skills
Technical Supportundefined
Timeline
Logistics Manager
Knight Lyfe Logistics
11.2021 - Current
Home Health Care Aide
Prudential Home Health Care Services
04.2021 - Current
Account Manager
AT&T
02.2016 - 11.2021
Systems Specialist
Micro Center
02.2009 - 02.2016
IT Technician
Self Employed Services
01.2009 - 12.2009
A.S - Information Technology
International Academy of Design And Technology
11.2006 - 06.2008
Assistant Manager
Walgreens
04.2003 - 11.2008
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