Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lionel Bin- Mbuta Kabiri

Suwanee,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Rastch
Duluth, Georgia
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

inter -hotel
Kinshasa -congo
07.2019 - 07.2022
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Associate of Science - Accounting And Business Management

Interactive College of Technology
Atlanta, GA
06-2025

Skills

  • Call Management
  • Complaint resolution
  • Appointment Scheduling
  • Inbound and Outbound Calling

Languages

Portuguese
Native/ Bilingual
French
Full Professional
English
Professional

Timeline

Customer Service Representative

Rastch
11.2023 - Current

Customer Service Representative

inter -hotel
07.2019 - 07.2022

Associate of Science - Accounting And Business Management

Interactive College of Technology
Lionel Bin- Mbuta Kabiri