ASHLEY A GOMES-AKINA
Mountain view,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Food service worker
Kilauea Military Camp Crater rim café
Volcano, HI
09.2023 - Current
- Prepared and served meals in a fast-paced café environment.
- Preparing and serving quality food
- Providing professional customer service
- Maintained professional demeanor during interactions with customers and co-workers.
- Maintaining a clean and safe work area.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash register to process cash, check, and credit card transactions.
Receptionist/Scheduler
Maxicare link
Hilo, HI
12.2022 - 08.2023
- Answered and directed incoming calls using multi-line telephone system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information, ensuring accurate account maintenance.
- Processed payments and updated accounts to ensure accurate balance records.
- Provided administrative support by making copies, sending faxes, organizing documents, and rearranging schedules to facilitate team operations.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Caregiver
Helping Hands Nursing Solutions
Mountain View, HI
09.2021 - 11.2022
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to align with dietary needs and preferences.
- Facilitated safe and positive living situations by collaborating with family and staff on client concerns.
- Ensured clean and organized environment to enhance client comfort and safety.
- Followed care plan and directions to administer medications.
Member Service Representative
Hawaii First FCU
Hilo, HI
01.2017 - 01.2019
- Strengthened member relationships by delivering exceptional service during every interaction.
- Offered exceptional customer service to differentiate and promote company brand.
- Answered member questions about products and services.
- Resolved member account issues and navigated internal systems to meet routine needs.
- Handled incoming calls for new member sign-ups and service cancellations to ensure smooth processes.
- Completed transactions for membership renewals and extensions.
- Processed cash and check deposits every day.
Caregiver
Metro Care Hawaii
Hilo, HI
02.2016 - 02.2018
- Assisted clients with bathing and dressing in a safe environment.
- Followed care plan and directions to administer medications.
- Assisted with meal planning to meet nutritional plans.
- Motivated residents to engage in activities of daily living, promoting personal dignity and independence.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Communicated concerns to nurse supervisor to ensure timely and optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Facilitated communication with family and staff to create safe, positive living situations for clients.
- Maintained clean and well-organized environment for client happiness and safety.
Front of House Team Member
Liko Lehua Cafe and Gourmet Butter
Kaumana, HI
12.2014 - 01.2016
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and provided tailored recommendations while anticipating patrons' needs and engaging in meaningful conversation.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Cleaned and organized front area, replenished condiments and napkins, and bused tables to maintain a welcoming environment during busy times.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Delivered guest orders to correct tables or take-out counter.
- Took to-go phone orders from guests following outlined procedures.
- Trained and mentored new FOH staff on restaurant procedures, food safety, and customer service standards to ensure high-quality service.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Worked with managers to report and resolve customer issues or concerns.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
Education
High School Diploma -
Keaau High School
Keaau, HI05-2010
Skills
- Customer service
- Customer Focus
- Cash handling
- Incident Reporting
- Client Documentation
- Time Management
- Works well under pressure
- Dependable and Responsible
- Reliability
- Team player
- Adaptability
- Relationship Building
- People Skills
- Communication skills
- Respectful and Compassionate
- Continuous learning
Timeline
Food service worker
Kilauea Military Camp Crater rim café
09.2023 - Current
Receptionist/Scheduler
Maxicare link
12.2022 - 08.2023
Caregiver
Helping Hands Nursing Solutions
09.2021 - 11.2022
Member Service Representative
Hawaii First FCU
01.2017 - 01.2019
Caregiver
Metro Care Hawaii
02.2016 - 02.2018
Front of House Team Member
Liko Lehua Cafe and Gourmet Butter
12.2014 - 01.2016
High School Diploma -
Keaau High School