LIONEL OTCHERE
Hillside,NJ
Summary
Hardworking Senior Sales Consultant recognized for exceeding sales goals and demonstrating superior customer service. Excellent problem-solver with talents in Negotiation and Finance. Adept at meeting daily sales goals and effectively tracking sales activity to effectively manage workload. Offering 7 years and exceptional sales expertise.
Overview
10
10
years of professional experience
Work History
Senior Sales Consultant
Fullerton Auto Group
Somerville, NJ
05.2016 - Current
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Evaluated clients' needs and created plan of action to provide solutions.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Cultivated existing customer relationships and built rapport with new clients through extensive product knowledge, 24-hour return call policy.
Customer Service Representative
Walgreens
East Orange, New Jersey
06.2012 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
MBA - Health Administration
Strayer University
New Jersey10.2014
Associate Chartered Banker - Banking And Finance
Chartered Institute of Banker's
Accra - Ghana04.2011
BBA - Management
University of Professional Studies
Accra - Ghana06.2010
Skills
- Converting Leads
- Staff Training
- Building Customer Loyalty
- Client Needs Assessment
- Teamwork and Collaboration
- Product and Service Knowledge
- MS Office Applications
- Time Management
Timeline
Senior Sales Consultant
Fullerton Auto Group
05.2016 - Current
Customer Service Representative
Walgreens
06.2012 - 04.2016
MBA - Health Administration
Strayer University
Associate Chartered Banker - Banking And Finance
Chartered Institute of Banker's
BBA - Management
University of Professional Studies
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