Summary
Overview
Work History
Education
Skills
Timeline
Generic

LIONEL OTCHERE

Hillside,NJ

Summary

Hardworking Senior Sales Consultant recognized for exceeding sales goals and demonstrating superior customer service. Excellent problem-solver with talents in Negotiation and Finance. Adept at meeting daily sales goals and effectively tracking sales activity to effectively manage workload. Offering 7 years and exceptional sales expertise.

Overview

10
10
years of professional experience

Work History

Senior Sales Consultant

Fullerton Auto Group
Somerville, NJ
05.2016 - Current
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
  • Monitored and managed staff performance to attain target metrics both individually and team unit.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
  • Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
  • Cultivated existing customer relationships and built rapport with new clients through extensive product knowledge, 24-hour return call policy.

Customer Service Representative

Walgreens
East Orange, New Jersey
06.2012 - 04.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

MBA - Health Administration

Strayer University
New Jersey
10.2014

Associate Chartered Banker - Banking And Finance

Chartered Institute of Banker's
Accra - Ghana
04.2011

BBA - Management

University of Professional Studies
Accra - Ghana
06.2010

Skills

  • Converting Leads
  • Staff Training
  • Building Customer Loyalty
  • Client Needs Assessment
  • Teamwork and Collaboration
  • Product and Service Knowledge
  • MS Office Applications
  • Time Management

Timeline

Senior Sales Consultant

Fullerton Auto Group
05.2016 - Current

Customer Service Representative

Walgreens
06.2012 - 04.2016

MBA - Health Administration

Strayer University

Associate Chartered Banker - Banking And Finance

Chartered Institute of Banker's

BBA - Management

University of Professional Studies

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LIONEL OTCHERE