LIONEL OTCHERE
Hillside,NJ
Summary
Dedicated and accomplished Senior Sales Consultant consistently surpassing sales targets and delivering exceptional customer service. Strong problem-solving ability and expertise in negotiation and finance to effectively address challenges. Proven track record of meeting daily sales goals and efficiently managing workload by closely monitoring sales activity. 7 years of experience in the field, bringing extensive sales expertise to any organization.
Overview
13
13
years of professional experience
Work History
Senior Sales Consultant
Fullerton Auto Group
Somerville, NJ
05.2016 - Current
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Evaluated clients' needs and created plan of action to provide solutions.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Cultivated existing customer relationships and built rapport with new clients through extensive product knowledge, 24-hour return call policy.
Customer Service Representative
Walgreens
East Orange, New Jersey
06.2012 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
MBA - Health Administration
Strayer University
10.2014
Associate Chartered Banker - Banking And Finance
Chartered Institute of Banker's
04.2011
BBA - Management
University of Professional Studies
Accra Ghana06.2010
Skills
- Converting Leads
- Staff Training
- Building Customer Loyalty
- Client Needs Assessment
- Teamwork and Collaboration
- Product and Service Knowledge
- MS Office Applications
- Time Management
- Account management
- Competitor analysis
- Sales closing
- Business development
Timeline
Senior Sales Consultant
Fullerton Auto Group
05.2016 - Current
Customer Service Representative
Walgreens
06.2012 - 04.2016
Associate Chartered Banker - Banking And Finance
Chartered Institute of Banker's
MBA - Health Administration
Strayer University
BBA - Management
University of Professional Studies